Site is not working with Jnews. If cant support please Refund my money
Post count: 95TheIndiaPostSeptember 5, 2018 at 12:30 am #36142
As i have contacting you for the help, As i am not able to use my purchased theme Jnews. I was using shared hosting of Go daddy, their team told me this theme has a problem. So i have purchased VPS of Contabo, know again here in this new server i am not able to use, when i click on theme activation it start giving error. Please help me or if you cant help me please Refund my money.
RegardsPost count: 11697AdekSeptember 5, 2018 at 9:57 am #36152
May i know what kind of error message that you get when activating the theme license?
Also, please make sure if you have been checking our documentation here https://support.jegtheme.com/documentation/activate-license/ about activate theme license.
Thank youPost count: 95TheIndiaPostSeptember 7, 2018 at 2:39 am #36207Post count: 11697AdekSeptember 7, 2018 at 11:20 am #36229
I will need to do further investigation on your website to check the issue. Can you please provide me login access into your website and FTP access to your server? You can send it here and don’t forget to check Set as private reply option below.
Thank youPost count: 95TheIndiaPostSeptember 7, 2018 at 1:45 pm #36245Post count: 11697AdekSeptember 7, 2018 at 3:29 pm #36251
I’ve been checking your website previously and now you should able to use JNews in there.
Previously there’s PHP memory limit issue. We actually already fix this issue but the fixed code will available on next theme update. We already have a plan to release the new update on this week or on the next week at least. Please check it out on your side, let me know if you have a further question.
Thank youPost count: 95TheIndiaPostSeptember 7, 2018 at 3:35 pm #36253Post count: 11697AdekSeptember 7, 2018 at 4:33 pm #36258
Your website just works fine on my side. You can check this image https://www.dropbox.com/s/y1mb67je2q3a1is/Screenshot%202018-09-07%2016.31.30.png?dl=0. I’m not quite sure what causes the problem on your side. Please make sure if you have a good internet connection.
Thank youPost count: 95TheIndiaPostSeptember 7, 2018 at 5:31 pm #36267Post count: 11697Post count: 95TheIndiaPostSeptember 7, 2018 at 5:49 pm #36276Post count: 95TheIndiaPostSeptember 7, 2018 at 6:00 pm #36280Post count: 95TheIndiaPostSeptember 8, 2018 at 11:55 pm #36343
I am not able to use Demo themes and my website speed is very low please tell me how to improve, If it cant work fine with my site, than please refund my amount.Post count: 11697AdekSeptember 10, 2018 at 3:17 pm #36401
Regarding import demo, please check our documentation right here https://support.jegtheme.com/documentation/import-content-style/. Also, about the site speed can you please try to install JNews Speed and WP Super Cache plugin? It should help your site speed better.
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