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Unable to get social icons in header 6 on Sukawatu theme

  • Post count: 5
    StudioHome
    July 31, 2019 at 12:51 pm #48795

    Hello,
    I am unable to get my social icons visible in Sukawatu Header 6. I am fully updated in PHP, wordpress and sukawatu versions.
    I have completed the social icon area in the customising space. Previously they did exist but have disappeared once I updated the Sukawatu theme.

    I am also unable to get my instagram feed to load in my footer. This has been a problem for the last year but I have simply removed. I would very much like to reactivate with advice.

    Thank you
    Julia

    Post count: 5
    StudioHome
    August 5, 2019 at 7:47 am #48949

    Hello – desperately hoping someone is able to offer support on this! It is quite urgent in regard to my business.
    Thank you
    Julia

    Post count: 2
    pauljbiggs
    August 10, 2019 at 4:33 am #49189

    @StudioHome

    Hopefully, you got the issue resolved. For one of my client’s websites, I am using the same header as you: Header 6, and we are not experiencing any issues with the social media icons.

    I’m guessing it’s safe to say you’ve double checked your settings in the “Customize” section, and made sure the social media settings weren’t turned off? Assuming none of your settings have been changed accidentally, are you running any plugins where a recent update could be interfering with the Theme?

    Those are just a couple thoughts off the top of my head.

    On a side note, I couldn’t help but notice how long you’ve had to wait, since July 31, and still no reply from Support. I too have not heard from Support on another issue I’m dealing with. It’s such a critical issue and I’ve had to wait so long that I’m migrating my client’s site to a different theme.

    Best of luck,

    Paul

    Post count: 5
    StudioHome
    August 19, 2019 at 8:45 am #49444

    Thanks Paul,
    No reply and I am at my wits end too. Hopeless support that no doubt we have both spent money on!!!!
    I appreciate your ideas and have checked all of them.

    Post count: 6383
    Ferdy
    August 19, 2019 at 11:35 am #49459
    This reply has been marked as private.
    Post count: 5
    StudioHome
    August 20, 2019 at 5:47 am #49507
    This reply has been marked as private.
    Post count: 6383
    Ferdy
    August 20, 2019 at 3:00 pm #49534
    This reply has been marked as private.
    Post count: 5
    StudioHome
    August 26, 2019 at 8:45 am #49810
    This reply has been marked as private.
    Post count: 6383
    Ferdy
    August 29, 2019 at 9:29 am #50052
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    Post count: 5
    StudioHome
    August 29, 2019 at 9:56 am #50056
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    Post count: 6383
    Ferdy
    August 30, 2019 at 10:00 am #50121
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