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Instagram widget not working correctly

  • Post count: 68
    nasimnazanin88
    November 4, 2019 at 4:42 pm #52594

    HI,
    since yesterday the instagram widget doesn’t show the pictures. Before it worked fine.
    screenshot link below:
    https://ibb.co/4NbZfrf

    Post count: 2815
    Yoga
    November 5, 2019 at 11:23 am #52631

    Hi nasimnazanin88,

    Try clearing both website cache can browser cache.
    if the issue still persist, try changing Fetch method from username to API.
    But you need to create Client ID and access token to be able to use that.

    Thank you.

    Post count: 68
    nasimnazanin88
    November 5, 2019 at 3:22 pm #52658

    ok I’ll do so. But I’ve cleared all the cache before submitting the issue.

    Post count: 2815
    Yoga
    November 6, 2019 at 11:51 am #52697

    Hi nasimnazanin88,

    Let us know if the issue still persist.

    Thank you.

    Post count: 68
    nasimnazanin88
    November 9, 2019 at 3:39 pm #52877
    This reply has been marked as private.
    Post count: 2815
    Yoga
    November 11, 2019 at 3:14 pm #52921
    This reply has been marked as private.
    Post count: 68
    nasimnazanin88
    November 11, 2019 at 10:08 pm #52942

    no I didn’t set up the API because as I mentioned Instagram doesn’t provide new client registration since 15th October 2019. I think the old accounts still working. So right now I don’t know what to do!

    Post count: 2815
    Yoga
    November 12, 2019 at 2:19 pm #52994

    Hi nasimnazanin88,

    Thank you for letting us know.
    We currently investigating this issue.
    Sorry for the inconvenience.

    Post count: 68
    nasimnazanin88
    November 12, 2019 at 3:16 pm #52996

    many thanks. Please inform me after solving it.

    Post count: 2815
    Yoga
    November 15, 2019 at 10:17 am #53104
    This reply has been marked as private.

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