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Disqus and social data issues

  • Post count: 5
    yiannis_
    June 6, 2020 at 3:59 pm #64391

    Hi! Great theme but we are facing the following issues:

    1. Disqus commenting system loads only on the first post with Auto Load Scroll Post Option even with Show Comment activated.
    2. Facebook doesn’t show up in the Social Counter Elementor module. We filled up App ID, App Secret and Access Token but still no luck. The other socials are appearing normally.
    3. On the popular post list, hover shares indicator mismatches with the actual shares (http://prntscr.com/sut1y9http://prntscr.com/sut228)

    Any suggestions? Thanks!

    Post count: 6383
    Ferdy
    June 8, 2020 at 10:17 am #64427

    Hi yiannis_

    1) Currently, the Disqus comment doesn’t support JNews Autoload Post feature. You need to use the default WordPress comment or Facebook Comment. The API System of Disqus comment doesn’t support ajax autoload post.

    2&3) In this case, can you provide your site URL? it seems we need to do further investigation on your site.

    Thank you

    Post count: 5
    yiannis_
    June 9, 2020 at 2:01 pm #64523

    Hi Ferdy! Thanks for your reply. The website url is https://cosmopoliti.com/

    Post count: 5
    yiannis_
    June 9, 2020 at 2:33 pm #64524

    Also, another issue I’ve noticed is that disqus commenting count in posts doesn’t work. Check for example this post, it has 2 disqus comments but the counter shows 0 instead.

    Post count: 2861
    Pradnya
    June 10, 2020 at 12:40 pm #64580

    Hi yiannis_,

    2 & 3) Can you provide me with login access of your site? I need to do further investigation on your site regarding this issue. You can send it here and don’t forget to Set as private reply.

    For Disqus comment, I have checked your site and the counter has shown 2 value.
    https://prnt.sc/swyu2g
    https://prnt.sc/swyolz
    Also actually the count provided directly from Disqus.

    Thank you

    Post count: 5
    yiannis_
    June 10, 2020 at 11:55 pm #64607
    This reply has been marked as private.
    Post count: 2861
    Pradnya
    June 11, 2020 at 12:40 pm #64649
    This reply has been marked as private.
    Post count: 5
    yiannis_
    June 14, 2020 at 11:36 pm #64845
    This reply has been marked as private.
    Post count: 2861
    Pradnya
    June 16, 2020 at 12:51 pm #64959
    This reply has been marked as private.
    Post count: 5
    yiannis_
    June 16, 2020 at 10:51 pm #64988
    This reply has been marked as private.
    Post count: 6383
    Ferdy
    June 17, 2020 at 1:57 pm #65032
    This reply has been marked as private.

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