Footer Option not working(loading)
Post count: 4ManumiraJuly 14, 2018 at 12:51 pm #34035
Hi there I have a problem with the footer option on my website. By any reason the footer option won’t load so I can’t change anything related to it.The preload animation would stay spinning there for ever. Can you please help me with this? thanks! 🙂Post count: 4ManumiraJuly 15, 2018 at 3:54 pm #34043Post count: 11575AdekJuly 16, 2018 at 10:21 am #34052
Regarding the footer issue, please make sure if you’ve been updating all JNews plugins into v2.0. Also, for further investigation can you provide me your site URL?
Anyway, may i know what you mean with “where I can contact the support team”? If you need a support or have any question about JNews, you can post your question on this forum. You can check our support policy and support time here https://support.jegtheme.com/support-policy/
Thank youPost count: 4ManumiraJuly 16, 2018 at 12:54 pm #34058Post count: 462AldhiJuly 16, 2018 at 2:06 pm #34059
Have you set the footer content in Widget menu?
Here’s the documentation of our widget
Thank youPost count: 4ManumiraJuly 17, 2018 at 2:23 pm #34100Post count: 462AldhiJuly 17, 2018 at 2:40 pm #34101
Can you try to deactivate all plugins on your website? except for the required plugin that related to JNews just for a while and checks if the issue still persists or not. It’s maybe causing by a plugin conflict.
Thank youPost count: 4ManumiraJuly 17, 2018 at 6:34 pm #34108
Hi there thank you for your reply 🙂 I tried this and yeap I found the culprit: WP External Links by Victor Villaverde Laan – 2.2.0. So I deactivated it fixed the footer and activated the plugin again.
Thank you so much for your help! 🙂Post count: 11575AdekJuly 18, 2018 at 10:03 am #34136
Glad to hear that Manumira :D,
Let us know if you need something else in there and don’t forget to leave 5 stars rating for JNews, it will help us much.
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