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Your license is not valid

  • Post count: 10
    aemotion
    June 23, 2014 at 8:19 pm #554

    Hi there,

    I did just purchase this great theme, but unfortunately I am not able to install the needed plugins.
    When i come to the validate your purchase page and I enter my credentials, obtained from themeforest in the order, then it says Your licence is not valid.

    I would love to hear how I can fix this issue.
    I can send my credentials in a private message when needed.

    Kind regards,
    Alwin

    Post count: 2485
    Jegbagus
    June 23, 2014 at 11:53 pm #555

    hi aemotion, im very sorry we recently having problem with our server. we have fix this problem. now you can try to validate the purchase again.

    Thank you

    Post count: 10
    aemotion
    June 24, 2014 at 9:41 am #588

    Hi Jegbagus,

    Thank you for your quick reply!
    We took a step, but I still experience a problem.
    I don’t get the earlier mentioned message again, but now the screen stays blank after hitting the “Validate Purchase License” button.

    I’m looking forward to your reply!

    Post count: 2054
    Rai
    June 24, 2014 at 10:44 am #598

    Hi aemotion,

    Maybe it because php execution timeout. Can you to increase php execution time?
    Please read this: http://www.php.net//manual/en/function.set-time-limit.php

    It would be easier if we can login to your WP Admin and check it further. you can contact us and create us credential to take a look at your admin panel. you can contact us from our profile on themeforest right here : http://themeforest.net/user/jegtheme

    Thank you

    Post count: 10
    aemotion
    June 24, 2014 at 12:41 pm #608

    Thank you for the quick reply!
    I did send you a private note as requested with the credentials!

    Thanks!

    Post count: 3
    laszlo-photo
    June 28, 2014 at 9:24 pm #844

    Hi, the same here: Your License is not valid
    please help!
    thanks

    Post count: 2485
    Jegbagus
    June 28, 2014 at 11:36 pm #853

    hi laszlo, please create us user that able to access your admin panel.
    we will take a look at it. also don’t forget to give us access as administrator.

    Thank you

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