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Unable to install plugins – invalid license key

  • Post count: 1
    Narshada
    January 2, 2015 at 2:01 pm #8024

    Like another user, I am having difficulty installing plugins due to the theme not accepting my account details. I am using my Envato Themeforest username and email and the item purchase code on my license but it will not accept it.

    I know the email and username are correct, as I’ve double-checked on the Themeforest site and I know the purchase code is correct because I copied and pasted it from the license. Also I had to put my purchase code in to register here & this website accepted it.

    Please help, this is extremely frustrating.

    Thanks,

    Mike.

    Post count: 6436
    Adek
    January 6, 2015 at 4:48 am #8084

    Hi Mike,

    May i know what the current version of theme and Jkreativ plugin on your site? Please try to follow the instruction on this page http://support.jegtheme.com/documentation/themes-plugins-update/ and let me know if the problem still occurs.

    Thank you

    Post count: 12
    goanywhere
    January 7, 2015 at 8:12 am #8136

    Your link does not help at all. Still cant update plugins.

    The link on you page goes here http://localhost/wordpress/jsupport/documentation/themes-installation-activation-2/

    That link is wrong/broken

    Post count: 6436
    Adek
    January 8, 2015 at 11:59 am #8199

    Hi goanywhere,

    I’m sorry about that, and i’ve been fix those problem now. Please try to remove the plugin file on your site and then go to Appearance → Install Plugins to install the newer version. Or you can upload manually the plugin file into your site that you can find on themes file (jkreativ-themes/plugin). Anyway, may i know which plugin that you want to update?

    Thank you

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