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Footer Option not working(loading)

  • Post count: 4
    Manumira
    July 14, 2018 at 12:51 pm #34035

    Hi there I have a problem with the footer option on my website. By any reason the footer option won’t load so I can’t change anything related to it.The preload animation would stay spinning there for ever. Can you please help me with this? thanks! 🙂

    Post count: 4
    Manumira
    July 15, 2018 at 3:54 pm #34043
    This reply has been marked as private.
    Post count: 9465
    Adek
    July 16, 2018 at 10:21 am #34052

    Hi Manumira,

    Regarding the footer issue, please make sure if you’ve been updating all JNews plugins into v2.0. Also, for further investigation can you provide me your site URL?

    Anyway, may i know what you mean with “where I can contact the support team”? If you need a support or have any question about JNews, you can post your question on this forum. You can check our support policy and support time here http://support.jegtheme.com/support-policy/

    Thank you

    Post count: 4
    Manumira
    July 16, 2018 at 12:54 pm #34058
    This reply has been marked as private.
    Post count: 115
    Aldhi
    July 16, 2018 at 2:06 pm #34059

    Hi Manumira,

    Have you set the footer content in Widget menu?
    https://www.dropbox.com/s/glavqnzd9bdtgoa/widgetfooter.png?dl=0

    Here’s the documentation of our widget

    Widget

    Thank you

    Post count: 4
    Manumira
    July 17, 2018 at 2:23 pm #34100
    This reply has been marked as private.
    Post count: 115
    Aldhi
    July 17, 2018 at 2:40 pm #34101

    Hi Manumira,

    Can you try to deactivate all plugins on your website? except for the required plugin that related to JNews just for a while and checks if the issue still persists or not. It’s maybe causing by a plugin conflict.

    Thank you

    Post count: 4
    Manumira
    July 17, 2018 at 6:34 pm #34108

    Hi there thank you for your reply 🙂 I tried this and yeap I found the culprit: WP External Links by Victor Villaverde Laan – 2.2.0. So I deactivated it fixed the footer and activated the plugin again.
    Thank you so much for your help! 🙂

    Post count: 9465
    Adek
    July 18, 2018 at 10:03 am #34136

    Glad to hear that Manumira :D,

    Let us know if you need something else in there and don’t forget to leave 5 stars rating for JNews, it will help us much.

    Thank you

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