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Categories not appearing properly in mobile view

  • Post count: 16
    bhaskar_kareng
    September 13, 2018 at 8:30 pm #36724

    Dear Support Team,

    I am having one problem in Home Page. I have created a section with “Jnews Module 21”. I have entered 8 categories in header filter.

    Now the view is not proper in home page from mobile brwoser. The categories have gone towards left of the screen.
    Please find the screenshot here:

    https://ibb.co/eECUfU

    Please help

    Post count: 11150
    Adek
    September 14, 2018 at 11:17 am #36752

    Hi bhaskar_kareng,

    It because you have many category items in there. We will do a further investigation regarding this thing.

    Thank you

    Post count: 16
    bhaskar_kareng
    September 18, 2018 at 8:36 pm #36974

    Dear Adex,

    Should i reduce no of categories then?? or wait for your investigation.

    Actually i was expecting the extra categories to be shown while clicking three dots.

    Post count: 11150
    Adek
    September 19, 2018 at 11:17 am #36995

    Hi bhaskar_kareng,

    About the category issue, i’ve been replicate the issue on my local server but it seems all works fine here and now i just check your website again and i notice the category filter already works fine. It’s weird for me because it doesn’t seem to work before. Here’s the result https://www.dropbox.com/s/9i8typwvlacccc0/assam.nenow.in_%28iPhone%206_7_8%20Plus%29.png?dl=0. Please check it out on your side.

    Thank you

    Post count: 16
    bhaskar_kareng
    September 25, 2018 at 8:19 pm #37355

    Dear Adex,

    After testing in different mobile devices, i found that in some mobile browsers it works fine, but in some cases (mostly chrome browsers in Android) it does not work properly.

    Thank you.

    Post count: 11150
    Adek
    September 26, 2018 at 10:57 am #37376

    Hi bhaskar_kareng,

    Have you tried to clear the browser cache on your mobile phone? At the moment i don’t have Android phone on my side, but previously i test with iPhone and Chrome, it work fine. Here’s the result https://www.dropbox.com/s/c2025iclavi4s41/WhatsApp%20Image%202018-09-26%20at%2010.46.31.jpeg?dl=0

    Thank you

    Post count: 16
    bhaskar_kareng
    September 27, 2018 at 10:02 pm #37473

    Dear Adex,

    I did tried with clearing cache of browser. Infact in some mobile, website was opened for the first time.

    In android also in mobile phone it works, but in some mobile phone it does not work.

    Thank You

    Post count: 11150
    Adek
    September 28, 2018 at 11:49 am #37496

    Hi bhaskar_kareng,

    I’m not quite sure about this problem because it’s not a common issue for me. Also, may i know what kind of mobile phone and browser that having this issue on your side? I assume there’s an issue with the mobile phone or the browser instead.

    Thank you

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