Reply To: Customize wont work
Just to remind you that server issue is not our support area, but we gladly help with what we can do. This theme is working just fine on our side and most of our customers as well, so the problem is not from theme itself.
Again, I already do what we can do. I just try to update file that seems need to be suit your server configuration from Editor (see: http://support.jegtheme.com/forums/topic/blank-page/#post-14659) but I can’t update it, It seem your file permission not writable! See that link and try update that file. We cant control your server from WordPress backend anyway.
For instagram issue, kindly refer to this thread: http://support.jegtheme.com/forums/topic/instagram-widget-is-not-being-able-to-connect-to-my-instagram-account-2/#post-17795
About image size, if you already has images before use this theme, you will need to regenerate images to fit theme’s image size. Navigate to Tools > Regen. Thumbnails.