Reply To: Update to Version 2.3.6 Fatal error! Please help!

Post count: 40
January 21, 2016 at 9:24 am #17885


I respect your support policy. In my case, the problem occurred after I installed the update. For whatever reason, the update didn’t work for me and took our website offline and made wordpress unreachable. Being not an experienced user and receiving no answers from your support, I had to start trying things that made me sweat in agony for a full day, as I didn’t really know if I was destroying all the work that had be done so far. Finally the answer to my problem was very simple but it took me a very long time to find the solution.

I also understand that dealing with users that do not “speak the same language” in terms of programming must be a pain in the a$$ and I probably was one of those pains. Someone might say “if you cannot do it properly, hire a professional”. Well, I like trying and learning and sometimes I need some extra support (I believe there are a quite a few users on the same boat here).
Anyway, I found my way out of the problem and learned something new.