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Reply To: Losing VC functionality

Post count: 28
almunro
April 28, 2015 at 7:38 am #11242

I have pasted the reply and my original query to Visual Composer below, Dek I would really appreciate it iof you could action this for me, please advise.

Many thanks.

REPLY From Visual Composer:

Hi Alistair,

The issue is because there is an inbuilt version of Visual Composer (or the related code) present in your theme which is overriding the standalone plugin version and hence causing the issue. You will have to get rid of it. I would advise you to do so with the help of theme author, otherwise you might loose the extra elements added by him. Once this is done, you can install the standalone plugin and it will work fine. Kindly check.

Thank you,

Ticket: http://wpbakery.freshdesk.com/helpdesk/tickets/13049

On Mon, 27 Apr at 6:23 PM , Alistair Munro wrote:
Hi, I have purchased a theme by JKreativ and also bought an activation for Visual Composer. However I am unable to insert columns in a row, a feature that I am used to using in other Visual Composer packages that I have bought.

Please advise.

Many thanks,
Alistair