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WP Customizer Not Working

  • Post count: 2
    kylelegg
    November 14, 2017 at 11:21 pm #25435

    Hi there, I am loving the JNews theme I have recently installed on my site.

    I got the site up and running, and customized everything to my liking. However, for some reason, the WP Customizer is no longer working. It is stuck on “Loading” and I can no longer customize the site. Also, the single post template I selected no longer works. I cannot insert ads into posts, either.

    Would appreciate help as soon as possible. I can provide FTP or WP login.

    Post count: 6417
    Adek
    November 15, 2017 at 1:04 am #25440

    Hi kylelegg,

    Thanks for your kind words. Can you help me to provide your system status report? You can find it by navigate JNews > System Status then please provide us your system status report. Also, please check our documentation here about System Status.

    Thank you

    Post count: 2
    kylelegg
    November 15, 2017 at 1:06 am #25441
    This reply has been marked as private.
    Post count: 6417
    Adek
    November 15, 2017 at 1:28 am #25442

    Hi kylelegg,

    I see you have a lot of activated plugins in there. Please try to disable all plugins except required plugin for JNews (WPBakery Page Builder, Vafpress Post Formats UI, and JNews Essential plugin) just for a while. After you have done, please try to access again Customizer Panel.

    Thank you

    Post count: 2
    kylelegg
    November 15, 2017 at 2:52 am #25448
    This reply has been marked as private.
    Post count: 6417
    Adek
    November 16, 2017 at 1:50 am #25479
    This reply has been marked as private.

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