twitter share button not counting
Post count: 35borisdallaJuly 19, 2016 at 1:07 am #21302
Hi, I recently realized that twitter button is not counting every time somebody share a project. I did tried from different devices and different internet connections and the button keeps showing “0”. please advise.
Post count: 35Post count: 7850AdekJuly 20, 2016 at 1:40 am #21329
- This topic was modified 1 year, 8 months ago by borisdalla.
Did you try to disable all of your plugins in there and just keep required plugin activated that related with our theme. Also may i know what the current version of jkreativ theme that you have in there?
Thank youPost count: 35borisdallaJuly 20, 2016 at 3:29 pm #21336
Hi Adek, thanks for your answer,
working with 2.3.8 version.
the counter was working fine, all the projects were keeping the correct count, I don’t know when exactly all the tweet share get reseted to “0”. Didn’t add or activate any plugins in the past few months, and I believe this share count issue is not older than a couple of weeks. please advise.
regardsPost count: 35borisdallaJuly 20, 2016 at 3:41 pm #21337Post count: 7850AdekJuly 23, 2016 at 8:18 am #21385
Actually it’s weird for me. I still checking this issue and try to replicate it on our side. I hope can find a solution for this issue asap. Sorry for this inconvenience.
Thank youPost count: 35borisdallaNovember 17, 2016 at 7:21 pm #22365
Hi Adek, still waiting for Fb and Twitter social share button issue solution. All counts, in all projects in portfolio are back to “0” and not adding when sharing. My client is pretty upset for this inconvenience, are you still checking this issue? any solution?Post count: 7850AdekNovember 18, 2016 at 5:19 am #22370
Sorry for late reply. Please try to disable all plugins except required plugins that come with our theme. Also, i notice you’re using cache plugin in there. Right after you’ve done with disable plugin, please try to clear data cache.
Let us know if you still getting problem in there.
Thank youPost count: 35borisdallaNovember 20, 2016 at 5:35 pm #22382
already did when you ask me first time, months ago. I did it again, now, but nothing change.
same problem, unresolved, since July. Please, need a quick solution.Post count: 7850AdekNovember 21, 2016 at 4:52 am #22386
I’ve been re check your site previously and it seems just works fine on my side. Please take a look the attached image url below.
Let me know if you still getting problem in there.
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