Close

Account

Documentation

Forum

Menu

twitter share button not counting

  • Post count: 35
    borisdalla
    July 19, 2016 at 1:07 am #21302

    Hi, I recently realized that twitter button is not counting every time somebody share a project. I did tried from different devices and different internet connections and the button keeps showing “0”. please advise.

    • This topic was modified 1 year, 4 months ago by  borisdalla.
    Post count: 35
    borisdalla
    July 19, 2016 at 1:10 am #21304

    all projects in http://www.codigoz.com.mx/site/conceptos/ are in “0 tweet”

    Post count: 6655
    Adek
    July 20, 2016 at 1:40 am #21329

    Hi borisdalla,

    Did you try to disable all of your plugins in there and just keep required plugin activated that related with our theme. Also may i know what the current version of jkreativ theme that you have in there?

    Thank you

    Post count: 35
    borisdalla
    July 20, 2016 at 3:29 pm #21336

    Hi Adek, thanks for your answer,
    working with 2.3.8 version.
    the counter was working fine, all the projects were keeping the correct count, I don’t know when exactly all the tweet share get reseted to “0”. Didn’t add or activate any plugins in the past few months, and I believe this share count issue is not older than a couple of weeks. please advise.

    regards

    Post count: 35
    borisdalla
    July 20, 2016 at 3:41 pm #21337
    This reply has been marked as private.
    Post count: 6655
    Adek
    July 23, 2016 at 8:18 am #21385

    Hi borisdalla,

    Actually it’s weird for me. I still checking this issue and try to replicate it on our side. I hope can find a solution for this issue asap. Sorry for this inconvenience.

    Thank you

    Post count: 35
    borisdalla
    November 17, 2016 at 7:21 pm #22365

    Hi Adek, still waiting for Fb and Twitter social share button issue solution. All counts, in all projects in portfolio are back to “0” and not adding when sharing. My client is pretty upset for this inconvenience, are you still checking this issue? any solution?

    Post count: 6655
    Adek
    November 18, 2016 at 5:19 am #22370

    Hi borisdalla,

    Sorry for late reply. Please try to disable all plugins except required plugins that come with our theme. Also, i notice you’re using cache plugin in there. Right after you’ve done with disable plugin, please try to clear data cache.

    Let us know if you still getting problem in there.

    Thank you

    Post count: 35
    borisdalla
    November 20, 2016 at 5:35 pm #22382

    Hi Adek,
    already did when you ask me first time, months ago. I did it again, now, but nothing change.
    same problem, unresolved, since July. Please, need a quick solution.

    Post count: 6655
    Adek
    November 21, 2016 at 4:52 am #22386

    Hi borisdalla,

    I’ve been re check your site previously and it seems just works fine on my side. Please take a look the attached image url below.

    image : https://www.dropbox.com/s/mhyhj8ad2djhbxt/Screenshot%202016-11-21%2012.48.40.png?dl=0
    url page : http://www.codigoz.com.mx/site/conceptos/departamentos-piramides/

    Let me know if you still getting problem in there.

    Thank you

You must be logged in to reply to this topic.