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Trying to update theme – getting a fail

  • Post count: 6
    vickylyashenko
    August 18, 2015 at 1:09 pm #13725

    Hi, i’m trying to update the theme and I’m getting a fail. What am I doing wrong? What’s the proper way to install an update? It says the file already exists. I looked at the documentation for the theme and it wasn’t much help 🙁

    Thanks!

    Post count: 1933
    Rai
    August 19, 2015 at 2:39 am #13741

    Hi vickylyashenko,

    There is two method to update theme that you can choose, please follow the guidance here: http://support.jegtheme.com/documentation/falive-themes-plugins-update/

    Let me know if you still have problem.

    Thank you

    Post count: 27
    Fordracingchick
    August 19, 2015 at 3:35 am #13756

    So I am also having the same issue. Constant fail every time I try to install theme. This is what I see on my screen.

    Unpacking the package…
    Installing the theme…
    Destination folder already exist./homepages/12/d587887997/htdocs/clickandbuilds/mywebsie/wp-content/themes/falive-themes/
    Theme install failed.

    I did EXACTLY what the support recommended so please tell me how to install this update.

    Post count: 1933
    Rai
    August 19, 2015 at 3:42 am #13758

    If you using manual update, please be sure to remove the old version before you upload new one.
    We also have updated the theme’s plugins, so be sure to remove the old JPlugin and Falive Plugin as well after you activating new theme version.

    Thank you

    Post count: 27
    Fordracingchick
    August 19, 2015 at 4:26 am #13761

    So if I do that, Im guessing none of my settings will carry over.

    Post count: 2448
    Jegbagus
    August 19, 2015 at 7:29 am #13772

    hi everyone, you don’t need to worry about any setting or content lost. everything will still wherever it should be. nothing will lost.

    Thank you

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