Trying to update theme – getting a fail
Post count: 6vickylyashenkoAugust 18, 2015 at 1:09 pm #13725
Hi, i’m trying to update the theme and I’m getting a fail. What am I doing wrong? What’s the proper way to install an update? It says the file already exists. I looked at the documentation for the theme and it wasn’t much help 🙁
Thanks!Post count: 2684RaiAugust 19, 2015 at 2:39 am #13741
There is two method to update theme that you can choose, please follow the guidance here: http://support.jegtheme.com/documentation/falive-themes-plugins-update/
Let me know if you still have problem.
Thank youPost count: 27FordracingchickAugust 19, 2015 at 3:35 am #13756
So I am also having the same issue. Constant fail every time I try to install theme. This is what I see on my screen.
Unpacking the package…
Installing the theme…
Destination folder already exist./homepages/12/d587887997/htdocs/clickandbuilds/mywebsie/wp-content/themes/falive-themes/
Theme install failed.
I did EXACTLY what the support recommended so please tell me how to install this update.Post count: 2684RaiAugust 19, 2015 at 3:42 am #13758
If you using manual update, please be sure to remove the old version before you upload new one.
We also have updated the theme’s plugins, so be sure to remove the old JPlugin and Falive Plugin as well after you activating new theme version.
Thank youPost count: 27FordracingchickAugust 19, 2015 at 4:26 am #13761
So if I do that, Im guessing none of my settings will carry over.Post count: 2751JegbagusAugust 19, 2015 at 7:29 am #13772
hi everyone, you don’t need to worry about any setting or content lost. everything will still wherever it should be. nothing will lost.
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