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problem with the visual/text button

  • Post count: 2
    skide
    April 18, 2016 at 1:35 pm #19710

    Hello!

    First, I m french, and I m sorry for my bad english…;)

    So, I have a problem with my JPhotolio theme.
    When I want to put a new topic on my blog, or a new page, I can t see the visual part. I click on the Visual button or Text Button, but I see nothing. The page is blank.
    I can t write a new topic, or create a new page or modify it…

    Can you help me, please?

    I m with 4.5 WordPress version. but the problem existed with old wordpress version…

    Thank you for your helping

    😉

    Rony

    Post count: 2241
    Jegbagus
    April 19, 2016 at 1:49 am #19722

    hi rony, we also use wordpress 4.5. but we don’t have problem with it.
    can you try to disable all plugin first? it may cause the issues.

    Thank you

    Post count: 2
    skide
    April 19, 2016 at 5:32 am #19734

    Hi,

    Thank you for your reply.
    I ve already disabled all plugin, and it s the same thing.
    When I change the theme, I don t have the problem. This is what I think that this comes from the JPhotolio theme…

    Thank you

    Rony

    Post count: 2241
    Jegbagus
    April 20, 2016 at 12:47 am #19753

    hi skide, may i know what version your jphotolio right now?
    we have that kind of problem on old themes version. but we have fix it on newer version. try to update your themes to latest version of themes. we hope the problem is fixed by upgrading themes.

    Thank you

    Post count: 2
    skide
    April 21, 2016 at 5:49 am #19827

    Hi,

    Thank you for your reply.
    I upload the last version, and it seems that it s ok. I didn t have any problem. All is good!
    Thank you so much!

    Have a nice day!

    Rony

    Post count: 2241
    Jegbagus
    April 22, 2016 at 3:16 am #19854

    its great you able to resolve the problem skide.

    Thank you

    Post count: 1
    nedja
    March 19, 2017 at 6:48 pm #23297

    Hi, I have the same problem as Skide. Im using version 4.5.3. But I don´t find where to update the theme? WordPress basic themes have a “update” button but I can´t fint it on JPhotolio.

    Post count: 5933
    Adek
    March 20, 2017 at 1:44 am #23301

    Hi nedja,

    Please follow the instruction on this page http://support.jegtheme.com/documentation/update-themes/ regarding updating theme.

    Let us know if you have further question.

    Thank you

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