problem with demo import
Post count: 6ivomastercheApril 27, 2016 at 8:20 am #19964
I have just bought your theme and installed it into a new wordpress (4.5.1).
I have installed and activated all the plugins but when i cleck the blue “import dummy data” button it simply reloads the page and does nothing.
I have more then 5 other wordpress installation on the same hosting that work ok (with other templates).
Thank you in advancePost count: 11437AdekApril 28, 2016 at 5:36 am #19978
Please try to follow this instruction on this page here http://support.jegtheme.com/documentation/import-dummy-data/ regarding Importing Dummy Data.
Let us know if still getting problem in there.
Thank youPost count: 6ivomastercheApril 28, 2016 at 6:07 am #19981
Thank you for your answer but i am afraid it’s not very helpful.
As you may read from my question i have pressed the button for importing the data but then simply nothing happens.
I was hoping at least for advice on how to debug the process and confirmation that the import works with the latest wordpress version.Post count: 11437AdekApril 29, 2016 at 6:28 am #20006
May i know what the current version of Jkreativ theme that you use in there?
Also can you help me to provide the url of your site in there.
Thank youPost count: 6ivomastercheApril 29, 2016 at 8:26 am #20016Post count: 11437AdekMay 2, 2016 at 2:08 am #20039
I’ve been check your site previously but it seems i will need to visit your wp admin in there. Can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.
Thank youPost count: 6ivomastercheMay 2, 2016 at 11:08 am #20054Post count: 11437AdekMay 3, 2016 at 2:13 am #20064
It’s weird for me about this issue.
Actually we provide Import Dummy Content option on our theme in order to make our customer can familiar how works with our theme and replicate most of our demo. Most of this problems occur because there is a problem with server configuration such as max_execution_time, memory_limit, post_max_size, upload_max_filesize and etc.
Thank youPost count: 6ivomastercheMay 3, 2016 at 6:54 am #20070
I have already bought more then 10 other themes for my clients, and have set more then 30 free themes, the main difference between free and paid themes is that you can use such dummy data import wich saves a lot of time to configure the theme and make it look like the one that you are advertising and selling. If there is no such feature, there is no use for your theme, because it’ll cost the same amount of money to make get similar free one and make it look very closesly like yours!
I am aware of the resources problem and most of the professionally build themes actually provideinformation for the minimal needed resources.
“Most of this problems occur because there is a problem with server configuration such as max_execution_time, memory_limit, post_max_size, upload_max_filesize and etc.”
This Is not helpfull at all. Please either provide professional support and solve the problem in reasonable time period or refund the money !Post count: 11437AdekMay 4, 2016 at 1:48 am #20079
Please try to import our xml file instead, you can download import demo right here : http://jegtheme.com/asset/jkreativ/DummyContent.zip
Let us know if you have further question.
Thank youPost count: 6ivomastercheMay 4, 2016 at 9:37 am #20084
It gives me the following errors:
Failed to import shop_order_status cancelled
Failed to import shop_order_status completed
Failed to import shop_order_status failed
Failed to import shop_order_status on-hold
Failed to import shop_order_status pending
Failed to import shop_order_status processing
Failed to import shop_order_status refunded
And the only thing that i see that is imported is a placeholder1_1 image.
I have tried to make new clean installation and run it again, the result is the same.
I have provided you with admin access, please use it, we have wasted almost a week already.
If you think that there is a problem with the php variables on the server provide me info about the minimal resources that your theme needs.Post count: 11437AdekMay 5, 2016 at 1:51 am #20095
I’ve been check your site previously. Please try to visit our documentation right here http://support.jegtheme.com/documentation/demo-content-failed-to-import/ regarding this problem.
Thank youPost count: 6ivomastercheMay 5, 2016 at 6:47 am #20113
I checked the link you sent me, all the php variables are set to match the requirements and the debug mode is off, i have uploaded phpinfo plugin which you can check to confirm.
The demo is still not working.
Currently I am very dissapointed by your theme and your support. If you can’t fix it today i’ll place a refund request.
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