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Problem with comment section when using Auto-Load Posts

  • Post count: 33
    zerious
    September 16, 2018 at 5:44 am #36815

    Hi there,

    we are using Thrive Comments for our website and I just noticed that comments are not working with Auto-Load Posts on. Any ideas how to fix that? For example can I click on the comments icon in the header of the article besides thumbs up/down and nothing happens. I would expect that on click the screen scrolls down to the comment section.

    Post count: 33
    zerious
    September 16, 2018 at 5:44 am #36816
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    Post count: 11069
    Adek
    September 17, 2018 at 2:57 pm #36872

    Hi zerious,

    For auto load post, at the moment the comment will work fine with WordPress comment and Facebook comment. About Thrive Comments, you may need to do some changes in there. Have you tried to contact Thrive Comments before? Did you use a plugin for Thrive Comments?

    Thank you

    Post count: 33
    zerious
    September 17, 2018 at 3:01 pm #36875

    Yeah, it’s plugin that basically replaces the WordPress comments.

    Post count: 11069
    Adek
    September 18, 2018 at 10:03 am #36927

    Hi zerious,

    For autoload post, we need to trigger the comment to load when the new post appears. You may need to do some changes to make it compatible with JNews. Regarding this thing, have you tried to contact Thrive Comments author before? You need to make sure if their comment support with autoload post or ajax load request.

    Thank you

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