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Issue with elementor

  • Post count: 16
    weindi
    November 2, 2018 at 11:48 pm #38979

    Hello,

    when i will edit a post with elementor if i activate the jnews theme i become a white site. With the other theme it´s ok. Can you help me.

    Thanks.

    ### THEME INFO ###

    Themes Name : JNews
    Themes Version : 3.1.1
    Themes License : ✔
    License Code : ZgNv9…………………ICQ

    ### WordPress Enviroment ###

    Home URL : https://kredit-suchen.net
    Site URL : https://kredit-suchen.net
    Login URL : https://kredit-suchen.net/wp-login.php
    WP Version : 4.9.8
    WP Multisite : –
    WP Debug Mode : Disabled
    PHP Memory Limit : 756 MB
    WP Memory Limit : 256 MB
    WP Language : de_DE
    WP Upload Directory : ✔
    Number of Category : 16
    Number of Tag : 1488

    ### Server Enviroment ###

    Server Info : Apache
    PHP Version : 7.0.11
    PHP Post Max Size : 128 MB
    PHP Time Limit : 600
    PHP Max Input Vars : 5000
    SUHOSIN Installed : –
    WP Remote Get : ✔
    PHP Image library installed : ✔
    CURL Installed : ✔

    ### Active Plugins ###

    Classic Editor : by WordPress Contributors – 0.5
    Elementor : by Elementor.com – 2.2.7
    Elementor Pro : by Elementor.com – 2.1.11
    JNews – Breadcrumb : by Jegtheme – 3.0.0
    JNews – Detail Category Customizer : by Jegtheme – 3.0.0
    JNews – Essential : by Jegtheme – 3.0.0
    JNews – Instagram Feed : by Jegtheme – 3.0.0
    JNews – JSON-LD : by Jegtheme – 3.0.0
    JNews – Meta Header : by Jegtheme – 3.0.1
    JNews – Social Login : by Jegtheme – 3.0.0
    JNews – Social Share : by Jegtheme – 3.0.1
    JNews – View Counter : by Jegtheme – 3.0.0
    Vafpress Post Formats UI : by vafpress – 1.5
    wpSEO : by Team wpSEO – 4.5.2
    YellowPencil Pro : by WaspThemes – 7.1.2

    ### End ###

    Post count: 16
    weindi
    November 3, 2018 at 11:20 pm #38992
    This reply has been marked as private.
    Post count: 668
    Ferdy
    November 5, 2018 at 1:32 pm #39029

    Hi Josef,

    in this case, please create a backup of your website and create a staging website. So, we can check the issue without worry about the live website. Also Can you please try to enable WP_DEBUG mode on your website? to show if there’s an error message in there. You can check this article about WP_DEBUG https://codex.wordpress.org/Debugging_in_WordPress.

    Thank you

    Post count: 16
    weindi
    November 5, 2018 at 5:07 pm #39045
    This reply has been marked as private.
    Post count: 16
    weindi
    November 5, 2018 at 11:06 pm #39053
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    Post count: 10883
    Adek
    November 6, 2018 at 11:23 am #39060

    Hi Josef,

    Thanks for your info. Previously I’ve been checking your website and try to replicate it on my local server. It just works fine on my side, I’m using Elementor v2.2.7 and Elementor Pro v2.1.11.

    In this case, i may need to do further investigation on your website. Can you provide me FTP access to your server? You can send it here and don’t forget to check Set as private reply option below.

    Thank you

    Post count: 16
    weindi
    November 6, 2018 at 11:37 pm #39089
    This reply has been marked as private.
    Post count: 10883
    Adek
    November 7, 2018 at 3:24 pm #39111
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    Post count: 16
    weindi
    November 7, 2018 at 4:06 pm #39113

    Thanks. When i come Home i Test it.

    Greets Josef

    Post count: 16
    weindi
    November 8, 2018 at 1:29 am #39118
    This reply has been marked as private.
    Post count: 10883
    Adek
    November 8, 2018 at 2:13 pm #39133

    Hi Josef,

    1. About the menu issue, please try to change the logo dimension. Because your logo has too much white space area on the top and bottom area. You need to remove the white space area and for the dimension maybe you can use 400px x 150px.

    2. For the demo content template, in this case, you need to import the content as well, not just the style. It’s why the demo page doesn’t available on your website. But if you wont to import the content into your website, in this case, you need to import manually the demo page that you want to use. Can you tell me which demo page that you want to use? I will send the import file for you. You can send all our demo here https://jnews.io/#demo

    Thank you

    Post count: 16
    weindi
    November 8, 2018 at 3:51 pm #39135
    This reply has been marked as private.
    Post count: 668
    Ferdy
    November 9, 2018 at 1:29 pm #39175

    Hi weindi,

    here the file, you can import it on elementor. For the step, please check on this video https://www.youtube.com/watch?v=1IOOXakXQkE

    Let me know if you have further question

    Thank you

    Post count: 16
    weindi
    November 11, 2018 at 2:52 pm #39195
    This reply has been marked as private.
    Post count: 16
    weindi
    November 11, 2018 at 4:29 pm #39196
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