[Post count: 40]

iuliacc

April 25, 2016 at 9:10 am #19911

Hello,

I would like to disable the page with the logo circle loading.
Already cleared in customization these options, but the loading page still appears.
What should I do to delete it?

Thank you for your time,

Iuliacc

[Post count: 5854]

Adek

April 26, 2016 at 4:13 am #19942

Hi Iuliacc,

Please take a look at our documentation right here http://support.jegtheme.com/documentation/override-general-option/ about Override General Option.

Thank you

[Post count: 40]

iuliacc

April 29, 2016 at 12:00 pm #20020

Hi Adek,

I’ve already disable it and tried also by overriding, but always have the circle loading.
Maybe if I delete the file(s) that produce this effect…?

Thank you,

iulia

[Post count: 5854]

Adek

May 2, 2016 at 2:12 am #20041

Hi iuliacc,

If so, can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.

Thank you

[Post count: 40]

iuliacc

May 4, 2016 at 10:15 am #20086

Hi Adek,

Sorry for my late reply and for letting you standby, but I’m waiting for a backup of the website, until that I can’t send you access.
I’ll let you know as a private reply!
Thank you so much for your time,

Iulia