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Demo import fail (costumizer)

  • Post count: 21
    JeffreyDutch
    November 8, 2018 at 7:48 pm #39139

    Hello, when I import the demo content it gets stuck at the costumizer part.

    Post count: 21
    JeffreyDutch
    November 8, 2018 at 7:52 pm #39140
    This reply has been marked as private.
    Post count: 21
    JeffreyDutch
    November 8, 2018 at 8:45 pm #39142

    I try everything, deactivating/deleting other plugins, but it won’t import style/costumizer so I can not edit anything, can not edit page, can not edit homepage can not use costumizer….

    Post count: 21
    JeffreyDutch
    November 8, 2018 at 9:06 pm #39143
    This reply has been marked as private.
    Post count: 21
    JeffreyDutch
    November 8, 2018 at 11:06 pm #39147
    This reply has been marked as private.
    Post count: 682
    Ferdy
    November 9, 2018 at 10:57 am #39166

    Hi JeffreyDutch,

    Regarding this issue, we need to do further investigation to your website and I need your permission to disable the plugin, try to import the demo or do some change on your website.

    Thank you

    Post count: 21
    JeffreyDutch
    November 9, 2018 at 7:32 pm #39187

    Hi Ferdy, yes you have permission. Please import without content, style only. Thank you. Hopefully I can work on my site soon with your beautiful theme.

    Post count: 21
    JeffreyDutch
    November 10, 2018 at 12:17 am #39189
    This reply has been marked as private.
    Post count: 21
    JeffreyDutch
    November 11, 2018 at 10:36 pm #39202
    This reply has been marked as private.
    Post count: 682
    Ferdy
    November 12, 2018 at 10:58 am #39215

    Hi JeffreyDutch,

    Sorry for late reply, please check our support policy http://support.jegtheme.com/support-policy/#accordion_3.

    I’ve been checking your website and the FTP, The import demo is working fine. I assume your theme file is corrupt, Please try to Reinstall your theme also I only see JNews theme on the theme folder, there is no other theme in there. Please check on your side. Let me know if you have further question.

    Thank you

    Post count: 21
    JeffreyDutch
    November 13, 2018 at 12:20 am #39242
    This reply has been marked as private.
    Post count: 21
    JeffreyDutch
    November 13, 2018 at 2:21 am #39245

    Hi Ferdy, Another issue I just found and hopefully can be resolved. Nowhere can people register/login/sign up. Also not possible to make a comment on any post. Registration is enabled and I also set up social login with Facebook.

    Post count: 21
    JeffreyDutch
    November 13, 2018 at 6:22 am #39247

    Registration is now possible on desktop, but not on mobile. Not sure how to fix that. Can’t put the url in a menu, doesn’t work… Other issues still the same.

    Post count: 682
    Ferdy
    November 13, 2018 at 11:10 am #39276

    Hi JeffreyDutch,

    1. For the social share, can you provide me the FTP access? we need to do further checking on your site.

    2. Can you provide me did you want to disable or enable comment on any post?

    3. For the mobile section, registration is on Header Builder. please go to Customizing > JNews : Header Option > Header – Mobile Drawer Option and add account menu on the drawer. please check on my screenshot.

    Thank you

    Post count: 21
    JeffreyDutch
    November 13, 2018 at 7:26 pm #39297
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