Costumizer not working with Jetpack activated
Post count: 2SeraphinneNovember 6, 2017 at 1:26 pm #25054
I just bought JNews and started wanted to start to edit the theme. I am not sure if it is a correct finding, but while Jetpack was activated I couldn’t use the customizer option at all. It didn’t want to load all the options. I found it this out when I deactivated the plugins piece by piece. While activated, I cannot edit settings of Jetpack and see my Stats.
What is your advice?Post count: 6417AdekNovember 7, 2017 at 2:31 am #25076
About this issue, we will need to do further investigation on your site. At the moment please check your system status and please make sure you have been followed all the requirements. For more detail please visit our documentation here http://support.jegtheme.com/documentation/system-status/
You can only load necessary option on customizer by using Enable / Disable Customizer option. For more detail please visit our documentation about it here http://support.jegtheme.com/documentation/enable-disable-section/
Also, we highly recommend you to only use necessary plugin on your site for better performance. Let us know if you have further question.
Thank youPost count: 2SeraphinneNovember 7, 2017 at 6:28 pm #25134
Here some more information.
### THEME INFO ###
Themes name : JNews
Themes Version : 1.0.2
Themes License : ✔
### WordPress Enviroment ###
WP Version : 4.8.3
WP Multisite : –
WP Debug Mode : Disabled
PHP Memory Limit : 256 MB
WP Memory Limit : 256 MB
WP Language : nl_NL
WP Upload Directory : ✔
### Server Enviroment ###
Server Info : Apache/2
PHP Version : 7.0.22
PHP Post Max Size : 128 MB
PHP Time Limit : 5000
PHP Max Input Vars : 4000
SUHOSIN Installed : –
WP Remote Get : ✔
PHP Image library installed : ✔
CURL Installed : ✔
### Active Plugins ###
Akismet Anti-Spam : by Automattic – 4.0.1
Background Update Tester : by the WordPress team – 1.1
iThemes Security : by iThemes – 6.6.1
Jetpack by WordPress.com : by Automattic – 5.4
JNews – Breadcrumb : by Jegtheme – 1.0.0
JNews – Detail Category Customizer : by Jegtheme – 1.0.0
JNews – Essential : by Jegtheme – 1.0.0
JNews – Instagram Feed : by Jegtheme – 1.0.0
JNews – JSON-LD : by Jegtheme – 1.0.0
JNews – Meta Header : by Jegtheme – 1.0.0
JNews – Review : by Jegtheme – 1.0.0
JNews – Social Login : by Jegtheme – 1.0.0
JNews – Social Share : by Jegtheme – 1.0.0
JNews – Split : by Jegtheme – 1.0.0
JNews – View Counter : by Jegtheme – 1.0.0
Tiny Google Analytics : by HellMind – 20130416
Vafpress Post Formats UI : by vafpress – 1.5
Video Thumbnails : by Sutherland Boswell – 2.12.3
WordPress Editorial Calendar : by Colin Vernon, Justin Evans, Joachim Kudish, Mary Vogt, and Zack Grossbart – 3.6.4
WPBakery Page Builder : by Michael M – WPBakery.com – 5.4.2
WP Dashboard Notes : by Jeroen Sormani – 126.96.36.199
WP Mailto Links – Manage Email Links : by Victor Villaverde Laan – 2.1.7
WP Missed Schedule : by sLaNGjI’s Team – 2014.1231.2016.0
WPML Multilingual CMS : by OnTheGoSystems – 3.8.4
WPML Sticky Links : by OnTheGoSystems – 1.4.2
WPML String Translation : by OnTheGoSystems – 2.6.3
Yoast SEO : by Team Yoast – 5.7.1
### End ###
About the Enable / Disable Customizer option, when Jetpack is activated I can click what I want, but it doesn’t react at all.
When Jetpack is deactivated, I can use it. It clicks and shows what is shown in the link you gave me.
Please let me know which plugin is disturbing JNews + Jetpack (as the dashboard is empty, but I can still see the Site Stats).
https://s1.postimg.org/8jbop0h1tb/jetpackscreen.jpgPost count: 6417AdekNovember 8, 2017 at 2:06 am #25150
Thanks for your detail information. At the moment, please try to disable all plugins and just leave JNews Essential and Jetpack plugin. After that, please try again to access Customizer Panel and see if the problem still occurs or not.
Also, we just release a new update for JNews and i notice there’s a new update for Jetpack plugin as well. Kindly you can update your theme to the latest version of JNews.
Thank youPost count: 2SeraphinneNovember 8, 2017 at 8:33 am #25174
Hooray, the updates were the solution. So far I can see, all that didn’t work, are now working.
To explain: “At the moment, please try to disable all plugins and just leave JNews Essential and Jetpack plugin. After that, please try again to access Customizer Panel and see if the problem still occurs or not.” -> I did that, that is why I asked your help. Normally I do this to check what plugin is making troubles. If I really can’t find it out, I ask help. I know you are all very busy with helping others.
Thanks!Post count: 6417AdekNovember 8, 2017 at 10:03 am #25182
Glad to hear that 😀 and thanks for your attention, really appreciate it.
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