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Costumizer not working with Jetpack activated

  • Post count: 2
    Seraphinne
    November 6, 2017 at 1:26 pm #25054

    I just bought JNews and started wanted to start to edit the theme. I am not sure if it is a correct finding, but while Jetpack was activated I couldn’t use the customizer option at all. It didn’t want to load all the options. I found it this out when I deactivated the plugins piece by piece. While activated, I cannot edit settings of Jetpack and see my Stats.

    What is your advice?

    Post count: 6417
    Adek
    November 7, 2017 at 2:31 am #25076

    Hi Seraphinne,

    About this issue, we will need to do further investigation on your site. At the moment please check your system status and please make sure you have been followed all the requirements. For more detail please visit our documentation here http://support.jegtheme.com/documentation/system-status/

    You can only load necessary option on customizer by using Enable / Disable Customizer option. For more detail please visit our documentation about it here http://support.jegtheme.com/documentation/enable-disable-section/

    Also, we highly recommend you to only use necessary plugin on your site for better performance. Let us know if you have further question.

    Thank you

    Post count: 2
    Seraphinne
    November 7, 2017 at 6:28 pm #25134

    Hi Adek,

    Here some more information.

    ### THEME INFO ###

    Themes name : JNews
    Themes Version : 1.0.2
    Themes License : ✔

    ### WordPress Enviroment ###

    WP Version : 4.8.3
    WP Multisite : –
    WP Debug Mode : Disabled
    PHP Memory Limit : 256 MB
    WP Memory Limit : 256 MB
    WP Language : nl_NL
    WP Upload Directory : ✔

    ### Server Enviroment ###

    Server Info : Apache/2
    PHP Version : 7.0.22
    PHP Post Max Size : 128 MB
    PHP Time Limit : 5000
    PHP Max Input Vars : 4000
    SUHOSIN Installed : –
    WP Remote Get : ✔
    PHP Image library installed : ✔
    CURL Installed : ✔

    ### Active Plugins ###

    Akismet Anti-Spam : by Automattic – 4.0.1
    Background Update Tester : by the WordPress team – 1.1
    iThemes Security : by iThemes – 6.6.1
    Jetpack by WordPress.com : by Automattic – 5.4
    JNews – Breadcrumb : by Jegtheme – 1.0.0
    JNews – Detail Category Customizer : by Jegtheme – 1.0.0
    JNews – Essential : by Jegtheme – 1.0.0
    JNews – Instagram Feed : by Jegtheme – 1.0.0
    JNews – JSON-LD : by Jegtheme – 1.0.0
    JNews – Meta Header : by Jegtheme – 1.0.0
    JNews – Review : by Jegtheme – 1.0.0
    JNews – Social Login : by Jegtheme – 1.0.0
    JNews – Social Share : by Jegtheme – 1.0.0
    JNews – Split : by Jegtheme – 1.0.0
    JNews – View Counter : by Jegtheme – 1.0.0
    Tiny Google Analytics : by HellMind – 20130416
    Vafpress Post Formats UI : by vafpress – 1.5
    Video Thumbnails : by Sutherland Boswell – 2.12.3
    WordPress Editorial Calendar : by Colin Vernon, Justin Evans, Joachim Kudish, Mary Vogt, and Zack Grossbart – 3.6.4
    WPBakery Page Builder : by Michael M – WPBakery.com – 5.4.2
    WP Dashboard Notes : by Jeroen Sormani – 1.0.8.2
    WP Mailto Links – Manage Email Links : by Victor Villaverde Laan – 2.1.7
    WP Missed Schedule : by sLaNGjI’s Team – 2014.1231.2016.0
    WPML Multilingual CMS : by OnTheGoSystems – 3.8.4
    WPML Sticky Links : by OnTheGoSystems – 1.4.2
    WPML String Translation : by OnTheGoSystems – 2.6.3
    Yoast SEO : by Team Yoast – 5.7.1

    ### End ###

    About the Enable / Disable Customizer option, when Jetpack is activated I can click what I want, but it doesn’t react at all.
    https://s1.postimg.org/7jube1169r/error-jnews.jpg

    When Jetpack is deactivated, I can use it. It clicks and shows what is shown in the link you gave me.

    Please let me know which plugin is disturbing JNews + Jetpack (as the dashboard is empty, but I can still see the Site Stats).
    https://s1.postimg.org/8jbop0h1tb/jetpackscreen.jpg

    Post count: 6417
    Adek
    November 8, 2017 at 2:06 am #25150

    Hi Seraphinne,

    Thanks for your detail information. At the moment, please try to disable all plugins and just leave JNews Essential and Jetpack plugin. After that, please try again to access Customizer Panel and see if the problem still occurs or not.

    Also, we just release a new update for JNews and i notice there’s a new update for Jetpack plugin as well. Kindly you can update your theme to the latest version of JNews.

    Thank you

    Post count: 2
    Seraphinne
    November 8, 2017 at 8:33 am #25174

    Hooray, the updates were the solution. So far I can see, all that didn’t work, are now working.

    To explain: “At the moment, please try to disable all plugins and just leave JNews Essential and Jetpack plugin. After that, please try again to access Customizer Panel and see if the problem still occurs or not.” -> I did that, that is why I asked your help. Normally I do this to check what plugin is making troubles. If I really can’t find it out, I ask help. I know you are all very busy with helping others.

    Thanks!

    Post count: 6417
    Adek
    November 8, 2017 at 10:03 am #25182

    Hi Seraphinne,

    Glad to hear that 😀 and thanks for your attention, really appreciate it.

    Thank you

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