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Extended support but the theme is not the updated one

  • Post count: 2
    aksharma
    November 12, 2018 at 6:47 am #39206

    My Item Purchase Code:
    546f9182-0131-4717-b8b1-1612bb7983ea

    and Purchase Date: 2015-01-28

    I never used the theme earlier but wish to use it now. However after renewing the support the theme is still the old one without the latest updates. Please help.

    Post count: 11545
    Adek
    November 12, 2018 at 10:18 am #39214

    Hi aksharma,

    To get the latest theme version, please try to download the theme file from your themeforest account that buying Jkreativ. You just need to go Downloads dashboard.

    Also, when you want to provide a private information such username, password or etc, please make sure you’ve been checking Set as private reply option below.

    Thank you

    Post count: 2
    aksharma
    November 12, 2018 at 12:30 pm #39221

    I used the link from downloads but some plugins are showing error. Especially WP Bakery. I guess it is because of the old files. Please help.

    Post count: 2
    aksharma
    November 12, 2018 at 12:40 pm #39222

    I think it is working fine now. Thanks.

    Post count: 11545
    Adek
    November 13, 2018 at 10:01 am #39257

    Glad to hear if you’ve be able to solve the problem. Let us know if you need something else in there.

    Thank you

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