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Support Policy

Thank you for purchasing one of our premium themes. In order that you get the most out of our support forum and make your experience better, we’d like to advise you to read through the support policy on this page.

Support is not compulsory for Envato authors, but we’re providing it for FREE as a good will gesture in order for you to get the most out of our premium themes. :)

So to help us to provide better support, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.

Additionally, you may also use the search feature on our Forum to look up for possibly similar questions that you have in mind.

Support covers getting setup, using features and general bugs/issues with our themes/plugins. If you require helps that are not within this scope, such as on how to use default WordPress functionality itself then we’d likely redirect you to external articles or support forums instead.

Customizations and 3rd Party Plugins

We do small modification and customization that related with our themes. But if you having big customization that required using themes, you may need to hire programmer to help you. We also provide Customization Service for our themes.

We are usually online around 2100-2400 GMT+8. Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.

Please allow us to answer your question within 48 Hours on Monday – Friday, and 72 Hours on Saturday & Sunday

 

Thanks again for purchasing our themes