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WPBakery Page Builder Stopped Working

  • Post count: 8
    edavies34
    December 8, 2018 at 2:28 am #40512

    Hello,

    After I installed the Epic Elements plugin. I went into my pages and posts and they no longer can be edited with WPBakery.
    I tried deactivating other plugins but no luck. After deactivating your plugin, then WPBakery comes back.

    Can you help me find a solution?

    Thank You!

    Ed

    Post count: 11180
    Adek
    December 10, 2018 at 11:28 am #40574

    Hi Ed,

    Please try to enable WP_DEBUG mode on your website to show the error message. You can check this article about enabling WP_DEBUG https://codex.wordpress.org/Debugging_in_WordPress

    Thank you

    Post count: 8
    edavies34
    December 10, 2018 at 9:40 pm #40638

    I have enabled WP_DEBUG.

    I didn’t notice any difference. Let me know if you need anything else.

    Thanks,

    • This reply was modified 3 days, 21 hours ago by  edavies34.
    Post count: 11180
    Adek
    December 11, 2018 at 9:57 am #40679

    Hi edavies34,

    It seems i will need to do further investigation on your website. Can you provide me login access to your website? You can send it here and don’t forget to check Set as private reply option below.

    Thank you

    Post count: 8
    edavies34
    December 11, 2018 at 10:02 am #40681
    This reply has been marked as private.
    Post count: 11180
    Adek
    December 11, 2018 at 2:51 pm #40749

    Hi edavies34,

    Can you provide me your site URL as well? It seems you forget to provide them.

    Thank you

    Post count: 8
    edavies34
    December 11, 2018 at 9:37 pm #40783
    This reply has been marked as private.
    Post count: 11180
    Adek
    December 12, 2018 at 10:06 am #40800

    Hi edavies34,

    For this issue, please try to replace this file wp-content/plugins/epic-news-element/includes/class/Gutenberg/ModuleGutenberg.php with this on here https://www.dropbox.com/s/v98u0ok8s71a9fd/ModuleGutenberg.php?dl=0

    Thank you

    Post count: 8
    edavies34
    December 12, 2018 at 12:21 pm #40828
    This reply has been marked as private.
    Post count: 11180
    Adek
    December 13, 2018 at 9:54 am #40890

    Hi edavies34,

    It seems i need to do further investigation on your website. Can you provide me FTP access to your server? I need to modify several files for checking this issue.

    Thank you

    Post count: 8
    edavies34
    December 13, 2018 at 10:46 am #40899
    This reply has been marked as private.
    Post count: 11180
    Adek
    December 13, 2018 at 5:38 pm #40944

    Hi edavies34,

    I’ve been checking your website previously and i notice there’s a minor issue with WPBakery plugin. They can’t render a large number of elements from our plugin. It should work fine now. Let me know if you need something else in there.

    Thank you

    Post count: 8
    edavies34
    December 14, 2018 at 1:32 am #40969
    This reply has been marked as private.
    Post count: 11180
    Adek
    December 14, 2018 at 9:34 am #40982

    Hi edavies34,

    The shadow box comes from the theme style. In this case, you need to adding some css code to remove the box shadow. Please try to put this code below to the Customizer > Additional Style:

    Thank you

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