Website crashes upon theme activation
HunterFebruary 17, 2015 at 7:08 am #9387
My website [wewereneverslaves.com] disappeared twice upon trying to activate theme, Jkreative. This problem first happened first a few days ago. I installed the theme and required plugins, then tried a live preview–nothing happened; I then tried to activate it, again nothing happened. I deleted and uninstalled this theme, then reinstalled it, and when I tried to active it nothing happened. Then my website disappeared. I could no longer even login to wordpress. I contacted my hosting company twice and they uninstalled all plugins and this theme. How can I make things work? Is there a bug in this theme?Post count: 1productboiFebruary 17, 2015 at 7:16 am #9388
I have found that it is when I activate the retina x2 plugin the site gets a redirect loop.
All seems fine until the retina plugin is installed.Post count: 9419AdekFebruary 19, 2015 at 4:19 am #9430
Regarding this problem, please take a look at our documentation about installing theme and required plugin right here http://support.jegtheme.com/documentation/themes-installation-activation-2/
Let me know if you have further question.
Thank youPost count: 7mariaweiserNovember 13, 2015 at 1:25 am #16089
Same issue here. Its been two weeks of trying to get this theme to work. Installed and re-installed theme. Installed and re-installed plugins. Finally narrowed it down to the Jkreative plugin. It is installed correctly. Every time its activated I cannot get anything on my website to show up.
Theme and plugins are installed correctly. Live preview of webpage does not show any changes.
Any suggestions?Post count: 9419AdekNovember 13, 2015 at 3:43 am #16111
Can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.
Thank youPost count: 7mariaweiserNovember 13, 2015 at 3:44 am #16114Post count: 7mariaweiserNovember 13, 2015 at 3:50 am #16115Post count: 9419AdekNovember 14, 2015 at 6:19 am #16132
I’ve been try to visit your site previously, but it seems i can’t access your site at the moment. Can you please check this thing so i can easily to help you on this thing.
Thank youPost count: 7mariaweiserNovember 14, 2015 at 7:25 pm #16137Post count: 9419AdekNovember 16, 2015 at 8:00 am #16165Post count: 7mariaweiserNovember 17, 2015 at 3:10 pm #16214Post count: 9419AdekNovember 18, 2015 at 2:59 am #16228
Ok, now i can access them. i’m not quite sure about that maybe it blocked on my country.
Anyway i’ve been check your site previously and please try to disable all of your plugins in there except required plugins that come with our theme. And i notice you’re using Visual Composer plugin that not compatible with our themes yet. Please try to using Visual Composer plugin that included on our theme package.
Thank youPost count: 7mariaweiserDecember 6, 2015 at 9:11 pm #16716
It is telling me that ” WPBakery Visual Composer is a required plugin”. The plugin JS Composer refuses to upload. I’ve tried multiple ways. I’ve un-installed and re-installed everything. I’ve deactivate and deleted the WPBaker VC. It all does not work as long as your plugin JKreativ is activated. I believe there is something wrong with this plugin. Once the plugin is deactivated the content on the site shows. When activated it is just a blank site. Please help! Its been so long I am almost ready to give up.
–MariaPost count: 9419AdekDecember 7, 2015 at 9:46 am #16737
It’s weird for me because we don’t have those kind of problem on our side. It seems you will need to reinstall the theme and required plugin. Maybe there are some conflict between our theme and not related plugin in there. Please still only using required plugins that come with JKreativ for a while.
If the problem still occurs, please provide me login info via ftp of your site. I will check it further. You can send it here or directly via email here [email protected]
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