It seems there’s something wrong with the wrapper that causing that issue. Can you help me to provide me login into wp admin of your site? I will check it directly. You can send it here and remember to check Set as private reply option below.
Thanks for your information on above and i’ve check it before. Can you please try to enable the parent theme and disable all plugins except required plugin that come with our theme package just for a while and see the result.
In this case we can’t do it on your site without your permission.