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view & share count stop woring

  • Post count: 30
    hellhr
    April 7, 2018 at 3:59 am #30255

    Hi!
    My view and share count is not working any more, please check last post:

    Koji je bolji? Samsung S9+ ili Huawei P20 Pro?


    it was ok till now.
    Maybe this is related…?

    Comments visibility


    Thx!
    BR,
    Sasa

    Post count: 9465
    Adek
    April 9, 2018 at 10:08 am #30287

    Hi hellhr,

    Regarding this issue, i will need to do further investigation on your website because i see the view counter handler just works fine but it’s weird if they don’t update on the frontend. In this case, i need FTP access to your server. You can send it here and don’t forget to check Set as private reply option below.

    Thank you

    Post count: 30
    hellhr
    April 10, 2018 at 5:44 pm #30347
    This reply has been marked as private.
    Post count: 9465
    Adek
    April 11, 2018 at 10:56 am #30370

    Hi hellhr,

    Thanks for your info. Also, can you please try to disable the cache plugin on your website just for a while? Because the changes that i made before doesn’t take an action in there since there’s cache plugin on your website.

    Thank you

    Post count: 30
    hellhr
    April 11, 2018 at 3:33 pm #30380

    Hi,
    I disable all of them – Autoptimise, WP cache, Cloudflare (will be disabled for 3 hours from now), alo I deletoed all cache before disabling, you should be good now. Although, I believe there is some server cache, which I can not disable – its hosting thing…

    Post count: 9465
    Adek
    April 12, 2018 at 9:57 am #30392

    Hi hellhr,

    Can you provide me login access to WP Admin of your website so i can disable that plugin when I’m debugging in there? Because, at the moment that plugin still active.

    Thank you

    Post count: 30
    hellhr
    April 12, 2018 at 4:02 pm #30400
    This reply has been marked as private.
    Post count: 9465
    Adek
    April 13, 2018 at 10:06 am #30428

    Hi hellhr,

    Thanks for your info. I’ve been checking your website previously and the problem causing by WP Fastest Cache plugin. The social and view counter only update when you’re login to your website and the frontend it will not updating until the data cache expired. Let me know if you have further question. In this case, i will try to discussing this problem with our lead developer to find a solution.

    Thank you

    Post count: 30
    hellhr
    April 13, 2018 at 3:30 pm #30438

    Hi, thx!
    Should I disable it completely, or did you manage to find which option does that…?

    Post count: 9465
    Adek
    April 16, 2018 at 9:26 am #30507

    Hi hellhr,

    Regarding this issue, can you please update your theme to the latest version of JNews v2.0.0. Also, you need to update all of JNews plugins to the version 2.0.0 as well.

    Thank you

    Post count: 30
    hellhr
    April 16, 2018 at 2:50 pm #30544

    Hi!
    I disabled WP cache, both of them, updated theme to 2.0, plugins also.
    Then strange thing happens:

    Samsung Galaxy S9+ recenzija


    After refresh, you can see for one second 350 shares and 2.1k views, but then it goes down to 1 share 2 views :-).
    I just checked 3 more articles, same thing.
    help please :_)
    thx
    BR,
    Sasa

    Post count: 9465
    Adek
    April 16, 2018 at 4:04 pm #30554

    Hi Sasa,

    I’ve been fixed that problem. It should work fine now. Please check it out.

    Thank you

    Post count: 30
    hellhr
    April 16, 2018 at 4:19 pm #30557

    Excellent! Thank you!
    BR,
    Sasa

    Post count: 9465
    Adek
    April 16, 2018 at 4:50 pm #30559

    You’re welcome Sasa,

    Regards

    Post count: 30
    hellhr
    May 11, 2018 at 12:18 am #31888

    Hi!
    After updating the theme, we have same problem again, can you please check…?
    Thx!
    BR,
    Sasa

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