view & share count stop woring
Post count: 30Post count: 11379AdekApril 9, 2018 at 10:08 am #30287
Regarding this issue, i will need to do further investigation on your website because i see the view counter handler just works fine but it’s weird if they don’t update on the frontend. In this case, i need FTP access to your server. You can send it here and don’t forget to check Set as private reply option below.
Thank youPost count: 30hellhrApril 10, 2018 at 5:44 pm #30347Post count: 11379AdekApril 11, 2018 at 10:56 am #30370
Thanks for your info. Also, can you please try to disable the cache plugin on your website just for a while? Because the changes that i made before doesn’t take an action in there since there’s cache plugin on your website.
Thank youPost count: 30hellhrApril 11, 2018 at 3:33 pm #30380
I disable all of them – Autoptimise, WP cache, Cloudflare (will be disabled for 3 hours from now), alo I deletoed all cache before disabling, you should be good now. Although, I believe there is some server cache, which I can not disable – its hosting thing…Post count: 11379AdekApril 12, 2018 at 9:57 am #30392
Can you provide me login access to WP Admin of your website so i can disable that plugin when I’m debugging in there? Because, at the moment that plugin still active.
Thank youPost count: 30hellhrApril 12, 2018 at 4:02 pm #30400Post count: 11379AdekApril 13, 2018 at 10:06 am #30428
Thanks for your info. I’ve been checking your website previously and the problem causing by WP Fastest Cache plugin. The social and view counter only update when you’re login to your website and the frontend it will not updating until the data cache expired. Let me know if you have further question. In this case, i will try to discussing this problem with our lead developer to find a solution.
Thank youPost count: 30hellhrApril 13, 2018 at 3:30 pm #30438
Should I disable it completely, or did you manage to find which option does that…?Post count: 11379AdekApril 16, 2018 at 9:26 am #30507
Regarding this issue, can you please update your theme to the latest version of JNews v2.0.0. Also, you need to update all of JNews plugins to the version 2.0.0 as well.
Thank youPost count: 30hellhrApril 16, 2018 at 2:50 pm #30544
I disabled WP cache, both of them, updated theme to 2.0, plugins also.
Then strange thing happens:
After refresh, you can see for one second 350 shares and 2.1k views, but then it goes down to 1 share 2 views :-).
I just checked 3 more articles, same thing.
help please :_)
SasaPost count: 11379AdekApril 16, 2018 at 4:04 pm #30554
I’ve been fixed that problem. It should work fine now. Please check it out.
Thank youPost count: 30hellhrApril 16, 2018 at 4:19 pm #30557
Excellent! Thank you!
SasaPost count: 11379AdekApril 16, 2018 at 4:50 pm #30559
You’re welcome Sasa,
RegardsPost count: 30hellhrMay 11, 2018 at 12:18 am #31888
After updating the theme, we have same problem again, can you please check…?
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