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Update and website down

  • Post count: 38
    GregB
    February 5, 2016 at 11:37 pm #18270

    Hi,
    i have update the jkreativ theme and now the website is down with an error
    http://www.gregb.fr/

    i had this
    Fatal error: Call to undefined function vc_add_shortcode_param() in /home/gregb/www/wp-content/themes/jkreativ-themes/admin/vc/extend.php on line 27

    What can i do to solve the problem ?

    Post count: 5973
    Adek
    February 6, 2016 at 2:12 am #18275

    Hi GregB,

    Please make sure if you’ve install and activated all required plugin for Jkreativ theme.

    Let us know if you still getting problem in there.

    Thank you

    Post count: 38
    GregB
    February 6, 2016 at 2:29 am #18276

    how i can do this if i can’t access to the website ?

    Post count: 5973
    Adek
    February 6, 2016 at 3:39 am #18279

    Hi GregB,

    If so, can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.

    Thank you

    Post count: 38
    GregB
    February 6, 2016 at 11:55 am #18286
    This reply has been marked as private.
    Post count: 5973
    Adek
    February 8, 2016 at 1:48 am #18307
    This reply has been marked as private.
    Post count: 38
    GregB
    February 8, 2016 at 2:22 am #18317
    This reply has been marked as private.
    Post count: 38
    GregB
    February 8, 2016 at 2:26 am #18318
    This reply has been marked as private.
    Post count: 5973
    Adek
    February 8, 2016 at 2:31 am #18320

    Hi GregB,

    Can you please disable clef login for a while? so i can easily to login into wp admin panel of your site in there.

    Thank you

    Post count: 38
    GregB
    February 8, 2016 at 3:40 am #18328

    Done

    Post count: 5973
    Adek
    February 11, 2016 at 1:30 am #18394

    Hi GregB,

    I’ve been check your site, please try to disable all plugins and then you can activate Jkreative theme. Right after you activate Jkreativ, try to activate only required plugin for our theme. If you still getting problem in there feel free to tell us.

    Thank you

    Post count: 38
    GregB
    February 11, 2016 at 10:31 am #18403

    i have disable all plugin, and install Jkreativ themes

    when i acive Jkreativ PLugin, i have this probleme

    Fatal error: Cannot redeclare vp_get_gwf_family() (previously declared in /home/gregb/www/wp-content/themes/jkreativ-themes/lib/themes-functionality.php:42) in /home/gregb/www/wp-content/plugins/jkreativ-plugin/framework/data/sources.php on line 95

    Post count: 38
    GregB
    February 11, 2016 at 7:11 pm #18407

    Edit Last post:

    I had change the theme, active an other one and re-active jkreativ and it’s work !

    Post count: 5973
    Adek
    February 12, 2016 at 8:22 am #18435

    Hi GregB,

    I just want to make sure on this thing, so you’ve be able to resolve the problem right now?

    Thank you

    Post count: 38
    GregB
    February 12, 2016 at 8:40 am #18437

    Yes, i always don’t know why plugin create problem ( so i thing give the list here to help other )
    but the problem it’s solved

    thanks again

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