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Unable to install demo data

  • Post count: 15
    earth
    June 27, 2016 at 8:02 am #20949

    We have purchased the jkreativ theme and we want to use the Flat layout (like http://jkreativ.jegtheme.com/flat). We have completed the theme installation at http://etplprojects.net/free_painting/wordpress/ and we want to install the dummy data so we can see the site like in the sample http://jkreativ.jegtheme.com/flat, but when we are installing the demo data from the wordpress admin as per the details provided in document (http://support.jegtheme.com/documentation/import-dummy-data/) it gives us “500 Internal Server Error”. We have set all the PHP settings as per the details provided at http://support.jegtheme.com/documentation/demo-content-failed-to-import/ but we still get the same error.

    Post count: 5851
    Adek
    June 27, 2016 at 8:04 am #20950

    Hi earth,

    You can try to use this xml file for import dummy data.

    http://jegtheme.com/asset/jkreativ/DummyContent.zip

    Thank you

    Post count: 15
    earth
    June 27, 2016 at 8:06 am #20951

    Please give the steps to import the data using the xml.

    Post count: 5851
    Adek
    June 27, 2016 at 9:14 am #20955

    Hi earth,

    Please try to visit this video here https://www.youtube.com/watch?v=ohKx65P2HNU about import xml file into wordpress.

    Note : You will need to unzip the DummyContent.zip file right after you finish download those file to get the xml file. And also you will need to install WordPress Importer plugin.

    Thank you

    Post count: 15
    earth
    June 27, 2016 at 9:56 am #20957

    Thanks. We will try it.

    Post count: 5851
    Adek
    June 28, 2016 at 2:00 am #20962

    You’re welcome 🙂

    Regards

    Post count: 15
    earth
    June 29, 2016 at 6:39 am #20977

    We tried the xml import, the xml file uploaded correctly. In the second step when we check the checkbox “Download and import file attachments” and click Submit we get the following error messages in the screen. Can you please let us know how to upload the xml correctly with all data.

    Failed to create new user for jegtheme. Their posts will be attributed to the current user.
    Failed to import shop_order_status cancelled
    Failed to import shop_order_status completed
    Failed to import shop_order_status failed
    Failed to import shop_order_status on-hold
    Failed to import shop_order_status pending
    Failed to import shop_order_status processing
    Failed to import shop_order_status refunded
    Media “placeholder” already exists.
    Media “placeholder8” already exists.
    Media “placeholder4” already exists.
    Media “placeholder6” already exists.
    Media “placeholder7” already exists.
    Failed to import Media “placeholder9”
    Media “placeholder10” already exists.
    Failed to import Media “placeholder13”
    Failed to import Media “placeholder14”
    Failed to import Media “placeholder12”
    Failed to import Media “placeholder5”
    Failed to import Media “placeholder3”
    Failed to import Media “placeholder2”
    Failed to import Media “placeholder17”
    Failed to import Media “placeholder01”
    Failed to import Media “placeholder15”
    Failed to import Media “placeholder16”
    Failed to import Media “placeholder20”
    Failed to import Media “placeholder27”
    Failed to import Media “placeholder29”
    Failed to import Media “placeholder30”
    Failed to import Media “placeholder21”
    Failed to import Media “placeholder28”
    Failed to import Media “placeholder23”
    Failed to import Media “placeholder24”
    Failed to import Media “placeholder25”
    Failed to import Media “placeholder26”
    Failed to import Media “placeholder22”
    Failed to import Media “placeholder32”
    Failed to import Media “placeholder35”
    Failed to import Media “placeholder36”
    Failed to import Media “placeholder31”
    Failed to import Media “placeholder34”
    Failed to import Media “placeholder33”
    Failed to import Media “placeholder43”
    Failed to import Media “image-1”
    Failed to import Media “image-2”
    Failed to import Media “image-4”
    Failed to import Media “image-3”
    Failed to import Media “image-4”
    Failed to import Media “image-5”
    Failed to import Media “image-6”
    Failed to import Media “image”
    Failed to import Media “image”
    Failed to import Media “image”
    Failed to import Media “image-11”
    Failed to import Media “image-7”
    Failed to import Media “image-8”
    Failed to import Media “image-9”
    Failed to import Media “image-10”
    Failed to import Media “image-12”
    Failed to import Media “ribbon-bottom”
    Failed to import Media “ribbon-top”
    Failed to import Media “gr”
    Failed to import Media “cc”
    Failed to import Media “tp”
    Failed to import Media “vh”
    Failed to import Media “pd”
    Failed to import Media “aj”
    Failed to import Media “ad”
    Failed to import Media “3o”
    Failed to import Media “image-c”
    Failed to import Media “image-d”
    Failed to import Media “image-a”
    Failed to import Media “image-b”
    Failed to import Media “image-15”
    Failed to import Media “image-13”
    Failed to import Media “image-14”
    Media “geometric” already exists.
    Failed to import Media “geometric1”
    Failed to import Media “geometric2”
    Failed to import Media “geometric3”
    Media “parallax2” already exists.
    Media “geometric4” already exists.
    Failed to import Media “gallery_bg”
    Failed to import Media “gallery_iphone”
    Failed to import “Basic”: Invalid post type pricing
    Failed to import “Standard”: Invalid post type pricing
    Failed to import “Premium”: Invalid post type pricing
    Failed to import “Super”: Invalid post type pricing
    Failed to import “Gold”: Invalid post type pricing
    Failed to import “John Doe”: Invalid post type team
    Failed to import “Michele Doe”: Invalid post type team
    Failed to import “Mang Doe”: Invalid post type team
    Failed to import “Gek Doe”: Invalid post type team

    Post count: 5851
    Adek
    June 29, 2016 at 8:25 am #20978

    Hi earth,

    Can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below. We will take more time to investigate about this kind of issue on your site so i hope you can be patient for a while.

    Thank you

    Post count: 15
    earth
    June 29, 2016 at 9:32 am #20985
    This reply has been marked as private.
    Post count: 15
    earth
    June 29, 2016 at 9:38 am #20986

    Also how can we add a footer to the theme.

    Post count: 15
    earth
    June 29, 2016 at 11:37 am #20989

    We have set the Footer as described in document http://support.jegtheme.com/documentation/footer-landing-website-copyright/ but footer is not showing in the home page. Can you please look at it.

    Post count: 5851
    Adek
    June 30, 2016 at 1:50 am #20997

    Hi earth,

    I’ve been check your site previously and actually if you want to replicate our demo page http://jkreativ.jegtheme.com/flat you can use this page http://etplprojects.net/free_painting/wordpress/home-creative-visual-composer/ . Maybe some images content doesn’t successfully imported in there, but it’s works fine i think.

    For footer, you will need to setup the Footer Layout at first on this page http://etplprojects.net/free_painting/wordpress/wp-admin/admin.php?page=jeg_option#_pagetemplate and then you can fill the footer content on each column (widget area) on this page http://etplprojects.net/free_painting/wordpress/wp-admin/widgets.php

    Let us know if you have further question.

    Thank you

    Post count: 15
    earth
    June 30, 2016 at 5:06 am #20999

    We have selected the footer layout in http://etplprojects.net/free_painting/wordpress/wp-admin/admin.php?page=jeg_option#_pagetemplate and added content in 3 Footer widgets but the footer is not showing in the home page http://etplprojects.net/free_painting/wordpress/

    Post count: 5851
    Adek
    June 30, 2016 at 6:04 am #21000

    Hi earth,

    Unfortunately at the moment we don’t provide footer for all page template. We only provide the footer only on Landing Page template and Portfolio Item with Extended layout. But if you really need to make footer element show up on your homepage which those page are using Blog – Normal Layout page template, you will need to do some change on our theme.

    Thank you

    Post count: 15
    earth
    June 30, 2016 at 6:06 am #21001

    Can you please give us some guidance on where we need to change to show the footer in home page and other pages like Contact Us which we created.

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