Close

Account

Documentation

Forum

Menu

Theme Conflict with Ultimate Member Plugin

  • Post count: 35
    TheDavisEffect
    July 9, 2015 at 8:43 pm #12896

    Hi,

    I am unable to update any Ultimate Member plugin profiles or profile pictures with the Jkreativ theme enabled. When I switched to the 2014 theme, I was able to update the profile and change the pictures without any problem. The developers of the Ultimate Member plugin asked that I contact you since I am paying for the Jkreativ theme.

    The plugin is located in the following two places:

    https://wordpress.org/plugins/ultimate-member/

    https://ultimatemember.com

    Please let me know if there is any other information you need from me to help get this conflict corrected.

    Thank you in advance for your help.

    ~Davis

    Post count: 5973
    Adek
    July 13, 2015 at 6:21 am #12923

    Hi Davis,

    Unfortunately we don’t provide support for 3rd party plugin that not related with Jkreativ (required plugin). Please visit our Support Policy right here http://support.jegtheme.com/support-policy/

    Thank you

    Post count: 35
    TheDavisEffect
    July 13, 2015 at 4:29 pm #12945

    Dek Ery,

    Thank you for your response.

    The FREE Ultimate Member plugin works perfectly with the default 2014 WordPress theme (and two other themes that I have tested it with). The plugin DOES NOT WORK with the Jkreativ theme that I have PAID you for. The conflict is because of the Jkreativ theme, so why would you not provide support for your theme since there is a conflict?

    The support you would be providing is for the JKREATIV theme, not the Ultimate Member plugin since that plugin works just fine with other themes.

    I truly hope you reconsider offering support to correct this conflict!

    ~Davis

    Post count: 5973
    Adek
    July 17, 2015 at 8:35 am #13001

    Hi Davis,

    Actually there is no problem with our theme or with the Ultimate Member plugin. But they just can’t works fine together and need to make several change in there.

    As i said on above this is not our support scope and we don’t provide support for 3rd party plugin that not include on required plugin for Jkreativ.

    Thank you

    Post count: 2
    nbarella
    November 30, 2015 at 10:19 am #16575

    Was there a resolve for this issue as I am having the same problem.

    Thanks,
    Nic

    Post count: 5973
    Adek
    December 1, 2015 at 3:35 am #16602

    Hi Nic,

    I’m not quite sure on this thing but it seems our theme is not compatible with those plugin. Unfortunately we don’t provide support for 3rd party plugin that not related with Jkreativ. Please visit our Support Policy right here http://support.jegtheme.com/support-policy/

    Thank you

    Post count: 2
    nbarella
    December 1, 2015 at 7:25 am #16613

    Ok. Well has anyone else reading this forum worked out a workaround for this issue?

    -Nic

You must be logged in to reply to this topic.