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The homepage is not displayed

  • Post count: 7
    CristinaMarketing
    December 3, 2015 at 9:21 pm #16660

    Hi,
    This is my problem:
    Code error: [03-Dec-2015 09:53:04 UTC] PHP Fatal error: Call to undefined function vp_metabox() in /home2/grsenerg/public_html/wp-content/themes/jkreativ-themes/lib/scriptstyle.php on line 500

    All internal pages are fine (i.e): http://www.grs.energy/about-us but still, the homepage is not displayed.

    I tried updating the theme and nothing.

    Any help?
    Thanks in advance

    Post count: 5973
    Adek
    December 4, 2015 at 8:25 am #16684

    Hi CristinaMarketing,

    Please make sure if you have been install and activate required plugin for Jkreativ themes.

    Thank you

    Post count: 7
    CristinaMarketing
    December 4, 2015 at 11:20 am #16690

    Hi Dek Ery,

    First of all, thanks for your quick response.

    I have done what you said, and still have the same problem.
    I tried with another theme and no problem, but with the Jkreativ theme, I still cant see the homepage.

    There is a plugin: WPBakery Visual Composer on version 4.7.4 and theres an option for versión 4.8.1, but when downloading from Envato, that version is not included. Dont know if this has anything to do, but just in case, I prever asking.

    Dont know what to do…

    Post count: 7
    CristinaMarketing
    December 4, 2015 at 5:45 pm #16695

    Hi,
    Looks like the problem is the “Jkreativ plugin” (and its a mandatory plugin).
    Off the plugin I can see the homepage (creeped out). But if its active, homepage is not displayed.

    What can I do now?

    Post count: 5973
    Adek
    December 5, 2015 at 1:57 am #16699

    Hi CristinaMarketing,

    Can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.

    Thank you

    Post count: 7
    CristinaMarketing
    December 5, 2015 at 2:13 am #16702
    This reply has been marked as private.
    Post count: 5973
    Adek
    December 7, 2015 at 8:59 am #16728

    Hi CristinaMarketing,

    I’ve been try to visit your site in there. But it seems i can’t access them. Please take a look on the attached image url below.

    https://www.dropbox.com/s/7oq4h8bsq11oohx/Screenshot%202015-12-07%2016.58.14.png?dl=0

    Thank you

    Post count: 7
    CristinaMarketing
    December 7, 2015 at 10:28 am #16738
    This reply has been marked as private.
    Post count: 5973
    Adek
    December 8, 2015 at 6:55 am #16762

    Hi CristinaMarketing,

    I’ve been try to visit your site in there again. But still can’t access them. Actually it’s weird for me.

    https://www.dropbox.com/s/ib80pc8fbb13byf/Screenshot%202015-12-08%2014.53.28%282%29.png?dl=0

    https://www.dropbox.com/s/hzfsc0pewtiji3u/Screenshot%202015-12-08%2014.52.45.png?dl=0

    Thank you

    Post count: 7
    CristinaMarketing
    December 9, 2015 at 8:04 am #16777

    Hi Dek Ery,

    I don´t have any problem accesing the backend…
    http://www.grs.energy/wp-admin/

    What do you suggest?

    Thanks

    Post count: 5973
    Adek
    December 9, 2015 at 2:03 pm #16780

    Hi CristinaMarketing,

    Please try to take a look on the attached video url below :

    https://www.dropbox.com/s/yz1el8dvukfcfdu/login.mov?dl=0

    Thank you

    Post count: 7
    CristinaMarketing
    December 16, 2015 at 10:42 am #16962

    Hi.
    Have you tried again?
    I can enter perfectly to my backend. Don´t understand why you can´t access.

    I think the problem can be in the Visual WPBackery Composer plugin. I would like to upgrade but they ask me for my licence and I only have the licence of the theme. Were can I find it?

    Thank you

    Post count: 7
    CristinaMarketing
    December 16, 2015 at 4:39 pm #16967
    This reply has been marked as private.
    Post count: 5973
    Adek
    December 17, 2015 at 2:35 am #16983

    Hi CristinaMarketing,

    Actually it’s weird for me about this thing. It seem my ip is blocked and it can’t access your wp admin in there. Please try to contact your server administrator regarding this thing.

    Thank you

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