[Post count: 11]

danskinner

April 2, 2018 at 9:22 pm #30128

Hi,

I set up the social counter widget on my homepage a few weeks ago but the numbers haven’t changed since then.

Home

Thanks

[Post count: 8289]

Adek

April 3, 2018 at 8:53 am #30136

Hi danskinner,

Actually, the cache data for the social counter will automatically be updated on 24 hours by default. Regarding this thing, can you provide me login access to your website? so i can check it directly what actually happened in there. You can send it here and don’t forget to check Set as private reply option below.

Thank you

[Post count: 11]

danskinner

April 4, 2018 at 1:53 am #30162

This reply has been marked as private.

[Post count: 8289]

Adek

April 4, 2018 at 5:11 pm #30180

Hi danskinner,

I’ve been try to login to your website but it seems i can find out the valid login URL. Can you please provide me the valid login URL to your website?

Thank you

[Post count: 11]

danskinner

April 5, 2018 at 1:23 am #30183

This reply has been marked as private.

[Post count: 8289]

Adek

April 5, 2018 at 9:36 am #30194

Hi danskinner,

For the Instagram, it seems they have been updating their share data structure. Please try to replace the content of this file wp-content/themes/jnews/class/Widget/Normal/Element/SocialCounterWidget.php with this one here https://pastebin.com/gTBUbDi.

For the time update of data cache, it may your sever failed to fetch the new data and they keep using the old data and update the expired time of data cache.

Thank you

[Post count: 11]

danskinner

April 5, 2018 at 5:15 pm #30202

This reply has been marked as private.

[Post count: 8289]

Adek

April 5, 2018 at 5:25 pm #30204

Hi danskinner,

I’m sorry for that, please check this URL https://pastebin.com/gTBUbDij

Thank you

[Post count: 11]

danskinner

April 5, 2018 at 5:38 pm #30208

This reply has been marked as private.

[Post count: 8289]

Adek

April 6, 2018 at 9:30 am #30222

Hi danskinner,

Regarding this thing, it seems I will need to do further investigation on your website. Can you please provide me FTP access to your server? You can send it here and don’t forget to check Set as private reply option below.

Thank you

[Post count: 11]

danskinner

April 8, 2018 at 11:33 pm #30277

This reply has been marked as private.

[Post count: 8289]

Adek

April 9, 2018 at 12:03 pm #30308

Hi danskinner,

I’ve been checking your website previously. It seems your server failed to do a request on Instagram. It should work fine now, you can check it out.

Thank you

[Post count: 11]

danskinner

April 10, 2018 at 12:49 am #30320

This reply has been marked as private.

[Post count: 8289]

Adek

April 10, 2018 at 9:37 am #30332

You’re welcome danskinner and please don’t forget to leave 5 stars rating for JNews 😀

Thank you