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Social buttons and icons are not displayed

  • Post count: 11
    alejandrorubio13
    September 17, 2015 at 7:01 pm #14486

    Hi there, I don’t know why but no social buttons or icons are displayed on my home web. It appears rectangles instead. Could you help me?

    Here you have the issue: http://eljuegodelaverdad.es/

    Post count: 10896
    Adek
    September 18, 2015 at 6:38 am #14498

    Hi alejandrorubio13,

    Please try to disable all of your plugins in there except required plugin that come with our themes. Let us know if the problem still occurs.

    Thank you

    Post count: 11
    alejandrorubio13
    September 20, 2015 at 3:39 pm #14550

    Hi Dek,

    I have disabled the not required plugins and it seems it works well.

    Thanks a lot

    Post count: 11
    alejandrorubio13
    September 20, 2015 at 9:50 pm #14553

    Here again Dek, the issue continues. And if I disable all not required plugins like visual composer the Web structure breaks.

    Do you know another solution please?

    Thank you

    Post count: 2751
    Jegbagus
    September 21, 2015 at 2:12 am #14557

    hi alejandrorubio13, i don’t really understand how its happen. everything seems work fine. can you try to remove your current themes, and upload our latest themes. i guess the file or themes you upload is corrupted. that is why you have this kind of trouble.

    Thank you

    Post count: 98
    finalcut47
    October 3, 2015 at 2:22 pm #14882

    sorry if I’m intruding. I too have the same problem. On the PC where I develop the site, icons are displayed correctly, while in the notebook that I use to do the tests, instead of icons (menu, speaker, etc …) I see triangles. Why ? Roberto

    Post count: 10896
    Adek
    October 6, 2015 at 4:48 am #14941

    Hi Roberto,

    Can you help me to provide the url of the page that you mean on above? I will check it directly on my side.

    Thank you

    Post count: 98
    finalcut47
    October 6, 2015 at 6:29 am #14952

    http://www.robertobrucellaria.it – notebook 15 pollici

    Post count: 10896
    Adek
    October 7, 2015 at 10:58 am #14992

    Hi Roberto,

    Please try to disable all of your plugins in there except required plugin that come with Jkreativ.

    Let us know if the problem still occurs.

    Thank you

    Post count: 98
    finalcut47
    October 10, 2015 at 4:53 pm #15116

    The problem still occurs
    roberto

    Post count: 10896
    Adek
    October 12, 2015 at 1:54 pm #15149

    Hi Roberto,

    Actually it’s weird for me, i don’t get those kind of problem on our side. May i know what the current version of Jkreativ themes that you use in there?

    I’ve been check your site again, and it seems you’re using child themes in there. Can you try to back to using the parent theme for a while and see if the problem still occurs or not.

    Thank you

    Post count: 11
    alejandrorubio13
    October 20, 2015 at 9:28 pm #15400

    Hi again,

    have you solved the problem? I have updated the template, disabled plugins, etc, but the problem still occurs.

    Thank you

    Post count: 10896
    Adek
    October 22, 2015 at 7:45 am #15458

    Hi alejandrorubio13,

    Can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.

    Thank you

    Post count: 11
    alejandrorubio13
    October 22, 2015 at 8:00 am #15459
    This reply has been marked as private.
    Post count: 10896
    Adek
    October 23, 2015 at 8:46 am #15496

    Hi alejandrorubio13,

    Actually it’s weird for me. I’ve been check your site again and now social icons just work fine in there. Please take a look on the attached image below:

    https://www.dropbox.com/s/gm915nxyikzqmwn/Screenshot%202015-10-23%2016.41.12.png?dl=0

    Thank you

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