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Site is not working with Jnews. If cant support please Refund my money

  • Post count: 71
    TheIndiaPost
    September 5, 2018 at 12:30 am #36142

    Dear Sir,

    As i have contacting you for the help, As i am not able to use my purchased theme Jnews. I was using shared hosting of Go daddy, their team told me this theme has a problem. So i have purchased VPS of Contabo, know again here in this new server i am not able to use, when i click on theme activation it start giving error. Please help me or if you cant help me please Refund my money.

    Regards

    Post count: 10472
    Adek
    September 5, 2018 at 9:57 am #36152

    Hi TheIndiaPost,

    May i know what kind of error message that you get when activating the theme license?

    Also, please make sure if you have been checking our documentation here http://support.jegtheme.com/documentation/activate-license/ about activate theme license.

    Thank you

    Post count: 71
    TheIndiaPost
    September 7, 2018 at 2:39 am #36207
    This reply has been marked as private.
    Post count: 10472
    Adek
    September 7, 2018 at 11:20 am #36229

    Hi TheIndiaPost,

    I will need to do further investigation on your website to check the issue. Can you please provide me login access into your website and FTP access to your server? You can send it here and don’t forget to check Set as private reply option below.

    Thank you

    Post count: 71
    TheIndiaPost
    September 7, 2018 at 1:45 pm #36245
    This reply has been marked as private.
    Post count: 10472
    Adek
    September 7, 2018 at 3:29 pm #36251

    Hi TheIndiaPost,

    I’ve been checking your website previously and now you should able to use JNews in there.

    Previously there’s PHP memory limit issue. We actually already fix this issue but the fixed code will available on next theme update. We already have a plan to release the new update on this week or on the next week at least. Please check it out on your side, let me know if you have a further question.

    Thank you

    Post count: 71
    TheIndiaPost
    September 7, 2018 at 3:35 pm #36253
    This reply has been marked as private.
    Post count: 10472
    Adek
    September 7, 2018 at 4:33 pm #36258

    Hi TheIndiaPost,

    Your website just works fine on my side. You can check this image https://www.dropbox.com/s/y1mb67je2q3a1is/Screenshot%202018-09-07%2016.31.30.png?dl=0. I’m not quite sure what causes the problem on your side. Please make sure if you have a good internet connection.

    Thank you

    Post count: 71
    TheIndiaPost
    September 7, 2018 at 5:31 pm #36267
    This reply has been marked as private.
    Post count: 10472
    Adek
    September 7, 2018 at 5:38 pm #36270

    Hi TheIndiaPost,

    Which part that you need a help? Have you tried to check our online documentation right here http://support.jegtheme.com/theme/jnews/?

    Thank you

    Post count: 71
    TheIndiaPost
    September 7, 2018 at 5:49 pm #36276
    This reply has been marked as private.
    Post count: 71
    TheIndiaPost
    September 7, 2018 at 6:00 pm #36280
    This reply has been marked as private.
    Post count: 71
    TheIndiaPost
    September 8, 2018 at 11:55 pm #36343

    I am not able to use Demo themes and my website speed is very low please tell me how to improve, If it cant work fine with my site, than please refund my amount.

    Post count: 10472
    Adek
    September 10, 2018 at 3:17 pm #36401

    Hi TheIndiaPost,

    Regarding import demo, please check our documentation right here http://support.jegtheme.com/documentation/import-content-style/. Also, about the site speed can you please try to install JNews Speed and WP Super Cache plugin? It should help your site speed better.

    Thank you

    Post count: 71
    TheIndiaPost
    September 10, 2018 at 5:54 pm #36439

    Sir,

    I am already using JNews Speed and WP Super Cache plugin, But speed score is very low, please check screen shot and kindly give me solution.

    Regards

    https://imgur.com/a/lbkGR89 google

    https://imgur.com/a/UVCq8AU pingdom

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