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Share counter not work

  • Post count: 14
    Raccontami
    April 17, 2018 at 3:52 pm #30653

    Good morning, first of all, congratulations for the job.
    My share counter does not work well, setting the percentage based on the visits to 0, even if I do not share the share, it always gives me 0.
    I performed a procedure as written in this forum replacing the share.php file but nothing.

    Post count: 9465
    Adek
    April 18, 2018 at 11:06 am #30702

    Hi Raccontami,

    Thanks for your kind words above.

    Did you mean the share counter doesn’t count the share count on the post that actually has shared, right? I just want to make sure on this thing. Or the Social Share Value base on View option doesn’t work well on your site?

    Also, it would be better if you can provide me your site URL, so i can check it on my side.

    Thank you

    Post count: 14
    Raccontami
    April 18, 2018 at 5:17 pm #30731

    Hello Adek, yes Did you mean the share counter doesn’t count the share count on the post that actually has shared, right, The url to verify the problem is: Articolo
    Thanks for the support and congratulations again for the work done

    Post count: 9465
    Adek
    April 19, 2018 at 11:05 am #30774

    Hi Raccontami,

    Plase, make sure if you have been setup Facebook Access Token because they just update their API a few months ago. You can setup it on the Customize > JNews : Social, Like & View > Social View, Bar & Like > Facebook Access Token.

    Thank you

    Post count: 14
    Raccontami
    April 19, 2018 at 5:26 pm #30798

    Facebook access token app o users?

    Post count: 14
    Raccontami
    April 19, 2018 at 10:00 pm #30799

    I checked and entered the token app but despite everything always 0 returns me while through debugging of facebook should score 28, then the token works but on the site does not appear, always shows 0

    Post count: 14
    Raccontami
    April 20, 2018 at 3:54 am #30825
    This reply has been marked as private.
    Post count: 9465
    Adek
    April 20, 2018 at 11:33 am #30850
    This reply has been marked as private.
    Post count: 14
    Raccontami
    April 20, 2018 at 3:26 pm #30863
    This reply has been marked as private.
    Post count: 9465
    Adek
    April 23, 2018 at 4:19 pm #30968

    Hi Raccontami,

    Sorry for late reply. I’ve been checked your site before and finally, I found the issue. The Facebook Access Token that you use was wrong so I just replace it with mine. Kindly you can check it out. For testing, you can use this URL structure https://graph.facebook.com/?id=POST_URL&access_token=FB_ACCESS_TOKEN

    Thank you

    Post count: 14
    Raccontami
    April 23, 2018 at 9:58 pm #31004

    Good afternoon, I thank you very much for your help, now it works great.
    One question, but which procedure is correct to create tokens? I would not have had something wrong.
    In the meantime, I renew my thanks and wish you a good job.

    Post count: 9465
    Adek
    April 25, 2018 at 9:34 am #31068

    Hi Raccontami,

    Glad to hear that. You can generate it on Social Counter widget (Account Tab Setting) because on that widget we provide an interface to generate Facebook Access Token. We will try to add the same interface for share counter (customizer setting) as well on next theme update.

    Please don’t forget to leave 5 stars rating for JNews, it will help us much 😀

    Thank you

    Post count: 14
    Raccontami
    April 26, 2018 at 12:13 am #31121

    Thanks for everything, I gave 5 stars just for the great work you have done, congratulations and keep it up

    Post count: 2679
    Rai
    April 26, 2018 at 11:01 am #31142

    Thank you so much @raccontami!

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