Close

Account

Documentation

Forum

Menu

Request for privet help

  • Post count: 8
    Farshid
    July 15, 2016 at 1:57 am #21234

    Hi team,

    I’m designing a website for a client and I have some qouestion regarding to the jegtheme products.
    1-It seems this support center is public, so could you please give me an access to private support?
    2-I also need to attache some screenshots, but it seems this center only let me to provide a link.

    Thank you,

    Farshid

    Post count: 6655
    Adek
    July 15, 2016 at 2:10 am #21238

    Hi Farshid,

    1. Actually our support it’s not for public but only for our customer only. But if you want to post some private question you can use Set as private reply option below or you can send me via email here [email protected]

    2. You can upload your image on dropbox, google drive, tinypic or on your own server then just leave the image url here.

    Thank you

    Post count: 8
    Farshid
    July 15, 2016 at 4:47 am #21250
    This reply has been marked as private.
    Post count: 6655
    Adek
    July 15, 2016 at 5:59 am #21251
    This reply has been marked as private.
    Post count: 8
    Farshid
    July 15, 2016 at 7:17 am #21254
    This reply has been marked as private.
    Post count: 6655
    Adek
    July 15, 2016 at 7:32 am #21256
    This reply has been marked as private.
    Post count: 8
    Farshid
    July 22, 2016 at 6:42 am #21368
    This reply has been marked as private.
    Post count: 6655
    Adek
    July 23, 2016 at 7:41 am #21379

    Hi Farshid,

    Can you send me the page url that you mean on above. I will check it directly on my side.

    Thank you

    Post count: 8
    Farshid
    July 23, 2016 at 8:11 pm #21388
    This reply has been marked as private.
    Post count: 6655
    Adek
    July 28, 2016 at 3:13 am #21425

    Hi Farshid,

    I’ve been check your site previously. It because your switch the Pinterest – Pinterest Layout into draft page so those page will doesn’t work as portfolio parent page on the portfolio item. Kindly you can check it out in there.

    Thank you

    Post count: 8
    Farshid
    July 28, 2016 at 7:16 am #21438
    This reply has been marked as private.
    Post count: 6655
    Adek
    July 30, 2016 at 2:08 am #21452

    Hi Farshid,

    Unfortunately we don’t have those kind of option at the moment. You will need to do some changes in there to achieve that.

    Anyway, if you interest you can use our Custom Service right here http://support.jegtheme.com/custom-change-service/

    Thank you

    Post count: 8
    Farshid
    August 2, 2016 at 11:33 pm #21488

    HI Adek,
    You guys have the same option on landing slider which is let me to add URD from my youtube “playlist” and it doesn’t show the related videos at the end of the video. Im just wondering that the theme does not support the same option on Portfolio.

    Thank you,

    Farshid

    Post count: 6655
    Adek
    August 3, 2016 at 3:06 am #21500

    Hi Farshid,

    Yeah sure, on landing slider we repeated the video. But we don’t have this kind of feature on portfolio especially for not showing the related videos. You will do some changes in there to achieve that.

    Thank you

You must be logged in to reply to this topic.