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Problem with infinite loading at first time

  • Post count: 3
    mimisvas
    June 28, 2017 at 1:11 pm #24002

    Hello,

    I created the website with your theme named http://www.photomad.gr – i installed a video gallery plugin.

    if you go to video gallery and contact page, at the first time it loads infinite and never go to the page.
    If you visit the website from mobile you will see that you dont have any problem.

    Can we please fix the problem for theese 2 pages?

    Thank you in advance

    Post count: 5897
    Adek
    June 29, 2017 at 1:45 am #24033

    Hi mimisvas,

    I’ve check your website previously and i see the problem. Can you please disable that plugin just for a while and see the problem if still persist or not.

    Thank you

    Post count: 3
    mimisvas
    June 29, 2017 at 9:07 am #24035

    Hello the problem still remains.

    I have installed only 2 plugins one for forms and one the yoast seo.

    Do you want a wp admin pass to check it out?

    I don’t know what else to do

    Post count: 5897
    Adek
    June 30, 2017 at 2:13 am #24037

    Hi mimisvas,

    Sure, it would be better if you can provide me login credentials into wp admin panel. I will check it directly on my side.

    Thank you

    Post count: 3
    mimisvas
    June 30, 2017 at 9:26 am #24041
    This reply has been marked as private.
    Post count: 5897
    Adek
    July 3, 2017 at 2:12 am #24050

    Hi mimisvas,

    Sorry for late reply.

    I’ve check your site previously and it’s just works fine on my side. I’ve test with several browser such as chrome, safari and firefox.

    Let us know if you still getting problem in there.

    Thank you

    Post count: 3
    mimisvas
    July 4, 2017 at 8:39 am #24060

    Hello Again,

    Press the video gallery menu button and it will never loads!

    I am still getting the problem, at the first time you must be careful at the first time ( make an incognito browsing to see it for the first time ) and press the video gallery menu button!

    Thanks

    Post count: 5897
    Adek
    July 6, 2017 at 2:21 am #24068

    Hi mimisvas,

    Yeah i see that problem now.

    That problem come from DZS Video Gallery plugin. In this case, maybe that plugin not compatible with Jphotolio and need to do some changes to make it works fine.

    Let us know if you have further question.

    Thank you

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