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plugging hacked?

  • Post count: 8
    timkyle
    May 23, 2016 at 7:36 pm #20398

    Hi,

    I have a problem with my site I created. My ISP have disabled it as they say it has been hacked and they say you’re plugin is the problem

    wp-content/plugins/jkreativ-plugin/framework/classes/util/color.php

    Is the file in question.

    Have you come across this before?

    Thanks

    Post count: 5854
    Adek
    May 24, 2016 at 1:43 am #20402

    Hi timkyle,

    I’m not quite sure on this thing. Can you send me the url of your site in there so i can check it out on my side.

    Thank you

    Post count: 8
    timkyle
    May 24, 2016 at 7:02 pm #20407

    I have had to delete the entire site and now start again I’m afraid

    here is the email my isp sent me

    Hi,
    Thank you for contacting One.com support.
    Apologies for the inconvenience you have encountered.

    Regarding the domain timkylecreative.co.uk, according to our technical team. The domain was suspended because of a Malware uploaded through WordPress, or WordPress plugin.
    To secure the website again.
    You must:
    – Delete files uploaded by hacker
    – Change MySQL password
    – Change WordPress password
    – Change FTP password
    – Update WordPress

    Files uploaded by hacker: wp-content/plugins/jkreativ-plugin/framework/classes/util/color.php

    Post count: 5854
    Adek
    May 25, 2016 at 2:50 am #20422

    Hi timkyle,

    So you’ve been reinstalled your site again? I just want to make sure on this thing, because we never get this kind of problem from another customer before.

    Thank you

    Post count: 8
    timkyle
    May 25, 2016 at 1:25 pm #20428

    Yes I have reinstalled the site again from scratch.
    Hopefully it will not happen again

    Thanks for your reply

    Post count: 5854
    Adek
    May 28, 2016 at 1:49 am #20447

    You’re welcome timkyle 🙂

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