Post count: 8timkyleMay 23, 2016 at 7:36 pm #20398
I have a problem with my site I created. My ISP have disabled it as they say it has been hacked and they say you’re plugin is the problem
Is the file in question.
Have you come across this before?
ThanksPost count: 7850AdekMay 24, 2016 at 1:43 am #20402
I’m not quite sure on this thing. Can you send me the url of your site in there so i can check it out on my side.
Thank youPost count: 8timkyleMay 24, 2016 at 7:02 pm #20407
I have had to delete the entire site and now start again I’m afraid
here is the email my isp sent me
Thank you for contacting One.com support.
Apologies for the inconvenience you have encountered.
Regarding the domain timkylecreative.co.uk, according to our technical team. The domain was suspended because of a Malware uploaded through WordPress, or WordPress plugin.
To secure the website again.
– Delete files uploaded by hacker
– Change MySQL password
– Change WordPress password
– Change FTP password
– Update WordPress
Files uploaded by hacker: wp-content/plugins/jkreativ-plugin/framework/classes/util/color.phpPost count: 7850AdekMay 25, 2016 at 2:50 am #20422
So you’ve been reinstalled your site again? I just want to make sure on this thing, because we never get this kind of problem from another customer before.
Thank youPost count: 8timkyleMay 25, 2016 at 1:25 pm #20428
Yes I have reinstalled the site again from scratch.
Hopefully it will not happen again
Thanks for your replyPost count: 7850AdekMay 28, 2016 at 1:49 am #20447
You’re welcome timkyle 🙂
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