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Issues updating plugins

  • Post count: 7
    jrgcastro
    October 13, 2018 at 4:27 am #38189

    Hello I update the theme and now I´m trying to update the plugins but when I update the JNews-Essential or the
    WPBakery Visual Composer the site display the vc rows as if the plugin were missing or deactivate, I have this message on my admin panel http://prntscr.com/l5fq82 here is where I´m updating the plugins
    Can you assist me with this issue?
    Regards

    Post count: 275
    Ferdy
    October 15, 2018 at 11:17 am #38213

    Hi jrgcastro,

    Maybe there is a permission issue, please try to update the plugin manually.
    Please follow this step
    1. Deactivate the plugin you want to update from the dashboard.
    2. Delete the plugin.
    3. Upload the plugin and you can find the plugin file on the JNews theme folder wp-content/themes/jnews/plugins.

    Thank you

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