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Instagram widget is not being able to connect to my instagram account

  • Post count: 8
    eliejchahine
    January 14, 2016 at 3:41 pm #17700

    Hello,

    the Instagram widget on the sidebar is not being able to connect to my instagram account. It’s posting a message saying: “No images found! try another username or hashtag”. Even when I try different hashtag it is not posting any images.
    Please help.

    Thank you

    Post count: 2179
    Rai
    January 15, 2016 at 2:40 am #17715

    Hi eliejchahine,

    Could you provide the site URL and we may also need backend access for further investigation. Please send the login credentials as private reply.

    Thank you

    Post count: 8
    eliejchahine
    January 16, 2016 at 6:28 am #17748
    This reply has been marked as private.
    Post count: 1
    j5uh
    January 17, 2016 at 9:35 pm #17769
    This reply has been marked as private.
    Post count: 2179
    Rai
    January 19, 2016 at 3:02 am #17795

    Perhaps there is error message? Could you check the error log of your server? It is quite hard for us to investigate from front-end.

    Please also double check the instagram widget options, see ours for example:

    Thank you

    Post count: 8
    eliejchahine
    January 25, 2016 at 12:01 pm #17956

    hey thanks for the reply, but I think there’s something wrong with the widget itself. I’ve checked the plugin web-page and a lot of users are having the same problem. And nobody is answering them.
    I’ve installed another widget that worked perfectly it is called “instagram feed”.
    Hope this was helpful.
    Thank you

    Post count: 2179
    Rai
    January 26, 2016 at 1:31 am #17965

    Hi eliejchahine,

    We don’t have this issue on our side, perhaps there is conflict with other 3rd party plugins? Thank you for letting us know, we’ll check it further.

    Thank you

    Post count: 18
    Olga
    February 15, 2016 at 8:36 pm #18496

    Hi Rai,

    It seems I have similar problem – Instagram Widget doesn’t work, but it used to work before. The widget in the footer is just empty. Could you have a look please http://www.sandinthecity.net?

    Thanks,

    Olga

    Post count: 2179
    Rai
    February 16, 2016 at 1:46 am #18500

    Hi Olga,

    Try to switch Image Source from instagram to WP Media Library. It may because instagram limit their API access.

    Thank you

    Post count: 18
    Olga
    February 17, 2016 at 8:59 pm #18575

    Thanks Rai, that worked.

    Post count: 2179
    Rai
    February 18, 2016 at 2:19 am #18588

    you’re welcome 🙂

    Post count: 2
    remorada
    February 23, 2016 at 3:17 pm #18730

    I have the same problem with IG, tried to change to WP library but only old pictures appears!

    I’ll try the widget suggested by @eliejchahine, I think it’s about the widget, not the theme ><

    Post count: 2179
    Rai
    February 24, 2016 at 6:18 am #18743

    Hi remorada,

    Could you provide the widget settings? perhaps there is something missing there. Please also try clear your browser cache.

    On our side, the issue that we commonly encountered is the Instagram API limit, it sometimes banned or block our IP or something, if we use VPN/proxy it working fine.

    Thank you

    Post count: 13
    kofoedandreas
    May 9, 2016 at 9:20 am #20162

    Hi Rai,

    This doesn’t solve the problem at all. It’ll only check for images in the WP Media Library now and NOT Instagram as it is supposed to do. Do you have any other sustainable solution to this matter?

    Post count: 2179
    Rai
    May 10, 2016 at 1:31 am #20174

    Hi kofoedandreas,

    Could you elaborate your issue? Please also provide site URL and your widget settings for investigation.

    Thank you

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