Close

Account

Documentation

Forum

Menu

images not showing on ipad/iphone

  • Post count: 4
    sajison
    May 6, 2015 at 8:02 pm #11440

    the images for home page show great on the desktop when creating parallax background image however they do not show up when i use ipad/iphone. any idea as to why that would happen? It looks fine when I resize the browser and/or switch user agents as well.

    Post count: 6677
    Adek
    May 7, 2015 at 10:52 am #11491

    Hi sajison,

    By default on mobile devices the parallax background feature will disable. Those feature only works on desktop view.

    Let me know if you have further question.

    Thank you

    Post count: 4
    sajison
    May 8, 2015 at 12:23 pm #11530

    Thanks for the response. Is there some fall back? I thought the images were just supposed to stack. Should I use a different background?

    I do have Parallax Mobile Fallback set to use the same image but it isn’t showing on ipad/iphone.

    • This reply was modified 2 years, 7 months ago by  sajison.
    Post count: 4
    sajison
    May 8, 2015 at 2:22 pm #11542

    It looks like we resolved it by decreasing the file size of the images. Do you know why this would happen?

    Post count: 6677
    Adek
    May 9, 2015 at 11:02 am #11552

    Hi sajison,

    Maybe on the previous moment your device can’t load the image that have large file size. You can keep to use images that have small file size for mobile devices.

    Thank you

You must be logged in to reply to this topic.