FAQ Visual composer element
Post count: 10jossApril 18, 2016 at 12:41 pm #19707
Hi, I have recently had to purchase the latest version of visual composer as since the last wordpress update it had become unavailable. Not really a problem but it is causing one odd issue, the FAQ element I was using before to create an accordion within an accordion has stopped working properly, it now only displays as expanded by default. It’s definitely. an issue with the theme as i tried it using the 2016 theme and it works fine
Please could you have a look into this for me asap, the site and example page is here http://www.ecclesfield-school.com click on “year 7 and 8 discover”
Joss WilsonPost count: 11319AdekApril 20, 2016 at 1:30 am #19754
Please try to to update your theme version into v2.3.7
Also, we’ve been update several required plugin with this version. Kindly you can check it out.
Thank youPost count: 10Post count: 11319AdekApril 21, 2016 at 2:06 am #19809
If so, can you help me to provide login credentials into your wp admin panel so i can check it directly what actually happen in there. You can send it here and check the Set as private reply option below.
Thank youPost count: 10jossApril 21, 2016 at 8:58 am #19834Post count: 11319AdekApril 25, 2016 at 2:28 am #19890
Thanks for your info and i’ve check your site previously.
Can you try to disable all of your plugins in there and only keep required plugin activated for a while. And let us know if the problem still occurs in there.
Thank youPost count: 10jossMay 9, 2016 at 2:39 pm #20168
Hi Adek, tried your suggestion but no difference, definitely a theme issue rather than a plugin issue. Site is currently running with only the required plugins and nothing else.
Please have a look into this for me as soon as possible
here is a link, http://ecclesfield-school.com/curriculum-2/ look at the faq sections in the accordion, the boxes are expanded and the box doesn’t collapse/expand when the + icon is clicked
ThanksPost count: 11319AdekMay 10, 2016 at 2:51 am #20177
You will need to rename this file
Let us know if the problem still occurs.
Thank youPost count: 10jossMay 10, 2016 at 3:37 pm #20202
That worked thank you but not in chrome for some reason. Tested IE, Firefox and Safari and it’s OK in all those but still the same in chrome.
Any ideas?Post count: 11319AdekMay 11, 2016 at 2:21 am #20204
Please try to clear your browser cache in there. And also may i know what the current version of google chrome that you use in there? i just want to make sure on this thing.
Thank youPost count: 10jossMay 11, 2016 at 9:04 am #20210
Hi, I cleared my cache before contacting you about it. Its on mac and my version number is 50.0.2661.94. It has been tested on PC also but I don’t know their version number
ThanksPost count: 11319AdekMay 11, 2016 at 9:37 am #20213
Actually it’s weird for me about those issue. It’s just works fine on my side. You can take a look on this video below : https://www.dropbox.com/s/hhodmah7h5utwiv/chrome.mov?dl=0
Thank youPost count: 10jossMay 11, 2016 at 9:46 am #20215
Just checked again and it is fine on chrome. Must have been a cache issue. I know in the past chrome sometimes doesn’t clear the cache when you ask it to.
Thanks for your helpPost count: 11319AdekMay 12, 2016 at 1:46 am #20226
Glad to hear it’s works fine on your side.
Anyway, if we get 5 star rating for this? 🙂 *just kidding
Hope you can enjoy work with Jkreativ.
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