Error on activation link during sign up

  • Post count: 2
    July 15, 2015 at 5:33 pm #12965

    Hi I have been communicating with you via your ENVATO messaging account, but since I have finally gotten hold of the user name associated with my purchase code I am transfering this issue here.

    Here is my problem: When a user signs up on the website as a subscriber, I get an error at the point where the activation link in the activation email is clicked.

    So step by step this is what happens:

    Step one, sign up on: as per screenshot:

    Step two, receive activation email.

    Step three, click on the link the activation email to activate account. eg:

    Step four, receive error message as can be seen in this screen shot:

    Please help!

    Post count: 2592
    July 17, 2015 at 3:13 am #12973

    hi Scatzy, we also receive your email. and we ask you to provide credential so we can check what is problem you having. FTP & WP admin access will help us to be able to understand the problem. You can send us credential from email by replying our email.

    Thank you

    Post count: 2
    July 20, 2015 at 9:49 am #13063

    Hi, I have sent you the login details when you requested. Do you have any feedback for me?

    Post count: 2665
    July 21, 2015 at 3:08 am #13075

    Hi @scatzy,

    I check the email and there is no email of you that provide the login credentials.
    May I know where you send it? Please resend it to our email: support[at]

    Thank you

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