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double click on a photo on a mobile device results in a black screen

  • Post count: 8
    successpl
    February 14, 2017 at 3:45 pm #23068

    Hello.
    There is a big problem when using the theme on a mobile device – a double click or a pinch to zoom-out performed on a photo on a mobile device results in a black screen. These actions should make a photo enlarge or, at least, nothing at all but in this theme the screen goes black and you need to go back with the page and go through the whole portfolio or blog gallery from the start. This makes people who are looking through the photos on a mobile give up. The theme is supposed to be great for wedding photographers so looking through photos on a mobile without problems should be priority – nowadays, most people are likely to look through your photos on mobiles. Please fix the bug and improve the theme’s mobile responsiveness.
    Regards.

    Post count: 5814
    Adek
    February 16, 2017 at 1:52 am #23076

    Hi successpl,

    Can you provide me the url of your site in there, i will check it on my side.

    Thank you

    Post count: 8
    successpl
    February 16, 2017 at 10:24 am #23081
    This reply has been marked as private.
    Post count: 8
    successpl
    February 17, 2017 at 7:00 am #23085

    Hello,

    Thank you for the reply. It’s http://success.pl/portfolio

    Post count: 5814
    Adek
    February 18, 2017 at 7:32 am #23117

    Hi successpl,

    Sorry for late reply.

    I’ve been check your site previously on mobile device, but i’m not quite sure on this thing regarding the issues as you mention on above. Can you help me to provide me maybe a screenshot, just want to make sure on this thing.

    Thank you

    Post count: 8
    successpl
    February 19, 2017 at 12:55 pm #23125

    Hi again,

    Just take an iPhone, open a photo in portfolio gallery, zoom it then double click it and what you get is a black screen. It’s not only a problem on my website, it happens in every website portfolio based on your theme, for example the first in ‘Show your website’ thread: http://www.precioustimes.fr/photographe-mariage-douai

    Please check it, because looking through portfolio on mobiles is important.

    Thank you.

    • This reply was modified 3 months, 1 week ago by  successpl.
    Post count: 5814
    Adek
    February 22, 2017 at 2:57 am #23150

    Hi successpl,

    Please try to use Fotorama instead? We don’t think Fotorama have the same problem with IOS.

    Thank you

    Post count: 8
    successpl
    February 22, 2017 at 6:43 am #23153

    Hello,

    Using Fotorama on this theme is not the answer because of its cropping problem. Vertical photos seen on a horizontal screen are badly cropped – you can see only the middle part of them which makes it impossible to see vertical photos on a desktop or laptop computer.

    Anyway, flexslider crops correctly but the bug makes it difficult to use on a mobile.

    Also, the problem with double click and the black screen is not only on iOS devices but on Android based mobiles as well.

    I bought this theme only for the responsive portfolio but its responsiveness is faulty and needs to be corrected.

    Thank you.

    • This reply was modified 3 months ago by  successpl.
    Post count: 5814
    Adek
    February 24, 2017 at 2:26 am #23166

    Hi successpl,

    I’ve try to check it on my mobile phone (android). And i think it’s just works fine on my side, at the moment there’s no iphone on my desk. I’ve check this portfolio http://success.pl/portfolio Studniowkowy Polonez.

    https://www.dropbox.com/s/kow3tduuuqwucdo/2017-02-24-10-17-31.jpg?dl=0

    Thank you

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