Customize wont work
Post count: 18Post count: 2689RaiApril 16, 2016 at 1:45 am #19669
Do you mean cant open theme customizer? Please make sure to install & activated theme’s required plugins.
Also, try to disable other plugins to make sure there is no plugin conflict.
Thank youPost count: 18Post count: 2689RaiApril 18, 2016 at 2:53 am #19696
May I know what is your Falive theme & Falive Plugin version?
I also require access to your backend for further investigation, if you able to provide, kindly post it as private reply.
Thank youPost count: 18Post count: 2689RaiApril 19, 2016 at 1:56 am #19724
Thank you for the access, but I also require your site URL to be able login.
RaiPost count: 18Post count: 2689RaiApril 21, 2016 at 1:52 am #19801
Thank you for the URL. I checked and it may caused by plugin conflict or corrupted files, to be sure you need to check the error log (php log) please ask your hosting provider for this. Also try to disable 3rd party plugins.
About old site it is because cached plugin, I see you use W3 Total Cache. Try to clear cache to regenerate new content.
Thank youPost count: 18Post count: 2689RaiApril 22, 2016 at 2:09 am #19852
Have you asked for the error logs as I mentioned above? The blank is indicated there was an errors, some server will throw it into error logs file instead of displaying it on screen. It is important for further investigation.
About cached page, FYI this is not a theme issue, but we try to help you as well. Can you be more specific of which page that still cached old theme? Any screenshot maybe?
Thank youPost count: 18Post count: 2689RaiApril 23, 2016 at 2:01 am #19864
Well, these last lines is good enough I guess. Regarding that errors, it seems our plugin don’t have write access on certain directory, kindly try to check and change permission to 777 on this directory: /home/cluster-sites/1/a/aliceloves.co/public_html/wp-content/plugins/jplugin//lib/twitter/cache/
After that please check your backend and the error logs as well.
Thank youPost count: 18Post count: 2689RaiApril 27, 2016 at 1:33 am #19955
I’d really love to help you but I can’t change it because it require terminal access such as ssh/ftp. You may contact your hosting provider for details.
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