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Customize Theme not working

  • Post count: 5
    satishag87
    November 27, 2017 at 2:40 pm #26055

    Under Appearance > Customize option is not working.
    Need help urgently. Thanks in advance

    -Satish

    Post count: 6655
    Adek
    December 4, 2017 at 10:51 am #26374

    Hi Satish,

    Sorry for late reply. Can you tell me more detail about the problem that you get on the Customizer Panel? so i can easily to help you out.

    Thank you

    Post count: 5
    satishag87
    December 4, 2017 at 1:35 pm #26382

    Hi Adek,

    I could share the credentials for you to check into the ongoing development website.
    Can you please let me know how can I share it privately?

    -Satish

    Post count: 6655
    Adek
    December 5, 2017 at 9:11 am #26409

    Hi Satish,

    You can send it here and don’t forget to check Set as private reply option below.

    Thank you

    Post count: 5
    satishag87
    December 5, 2017 at 12:14 pm #26412
    This reply has been marked as private.
    Post count: 5
    satishag87
    December 8, 2017 at 12:43 am #26469
    This reply has been marked as private.
    Post count: 6655
    Adek
    December 8, 2017 at 12:51 pm #26485

    Hi Satish,

    Can you please enable WP_DEBUG on your wp-config.php to show if there’s an error message? It would help us much in debugging. You can visit this article here https://codex.wordpress.org/WP_DEBUG for further reading.

    Thank you

    Post count: 5
    satishag87
    December 9, 2017 at 11:21 am #26496
    This reply has been marked as private.
    Post count: 6655
    Adek
    December 11, 2017 at 12:13 pm #26527

    Hi Satish,

    Thanks for your detail information. Please try to update your theme version to v2.4.4 and Jkreativ plugin to v1.2.2. If it’s work, you can disable the WP_DEBUG.

    Let us know if you still getting a problem in there.

    Thank you

    Post count: 5
    satishag87
    December 11, 2017 at 12:22 pm #26528

    Hi Adek,

    Can you please provide the link to download these updates please?

    -Satish

    Post count: 6655
    Adek
    December 11, 2017 at 1:32 pm #26529

    Hi Satish,

    You can visit this link here https://themeforest.net/downloads and don’t forget to log in to the Envato / Themeforest account that buying the Jkreativ theme.

    Thank you

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