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Customize Style Options keeps loading indefinitly and nevew shows

  • Post count: 33
    fsalvares
    November 9, 2017 at 7:30 am #25243

    Hi,

    Last night when quit working, everything was going fine, but today in the morning when I attempted to proceed customizing my website this problem occurs:

    I select Dashboard -> JNews -> JNews Dashboard, then JNews Dashboard shows. When I select Customize Style, it starts “loading” and keep doing that indefinitly, never showing the Customize Style menus.

    All other options in JNews Dashboard when selected (Import Demo & Style, Install Plugin, System Status, Video Documentation e Translate Frontend) shows ok.

    Please check image http://www.olharrefletido.com/misc/jegtheme-customize-style-options-wont-load.jpg to see details.

    Thanks !

    Fernando (Brazil)

    System Report

    ### THEME INFO ###

    Themes name : JNews
    Themes Version : 1.1.0
    Themes License : ✔

    ### WordPress Enviroment ###

    Home URL : http://www.olharrefletido.com
    Site URL : http://www.olharrefletido.com
    Login URL : http://www.olharrefletido.com/wp-login.php
    WP Version : 4.8.3
    WP Multisite : –
    WP Debug Mode : Disabled
    PHP Memory Limit : 256 MB
    WP Memory Limit : 40 MB – We recommend setting memory to at least 128MB.
    WP Language : en_US
    WP Upload Directory : ✔

    ### Server Enviroment ###

    Server Info : Apache
    PHP Version : 7.0.24
    PHP Post Max Size : 64 MB
    PHP Time Limit : 50000
    PHP Max Input Vars : 5000
    SUHOSIN Installed : –
    WP Remote Get : ✔
    PHP Image library installed : ✔
    CURL Installed : ✔

    ### Active Plugins ###

    Contact Form 7 : by Takayuki Miyoshi – 4.9.1
    JNews – Auto Load Next Post : by Jegtheme – 1.0.0
    JNews – Detail Category Customizer : by Jegtheme – 1.0.0
    JNews – Essential : by Jegtheme – 1.0.0
    JNews – Extended Category Option : by Jegtheme – 1.0.0
    JNews – Frontend Translation : by Jegtheme – 1.0.1
    JNews – Like : by Jegtheme – 1.0.0
    JNews – Meta Header : by Jegtheme – 1.0.0
    JNews – Social Login : by Jegtheme – 1.0.0
    JNews – Social Share : by Jegtheme – 1.0.0
    JNews – Speed : by Jegtheme – 1.0.0
    JNews – View Counter : by Jegtheme – 1.0.0
    WP Super Cache : by Automattic – 1.5.8

    ### End ###

    Post count: 6436
    Adek
    November 9, 2017 at 9:18 am #25248

    Hi fsalvares,

    Can you please try to disable all plugins except JNews Essential plugin just for a while and then try to access again Customizer Panel. Also, if the problem still occurs, please try to enable WP DEBUG. Let us know if you still getting a problem in there.

    Thank you

    Post count: 33
    fsalvares
    November 9, 2017 at 12:21 pm #25255

    Hi Adek,

    Disabled all plugins and, after that, it started to show the Customize Style menu again.

    Do you wish that I start activating plugin by plugin, one at a time, and checking again, until it stops working ?

    Thanks !

    Fernando (Brazil)

    Post count: 33
    fsalvares
    November 9, 2017 at 12:51 pm #25259

    Hi again, Adek,

    Disabled all plugins, then started activating one plugin at a time and then checking if Customize Style shows ok.

    Plugins were enabled in this order:

    JNews – View Counter – OK
    JNews – Social Share – OK
    JNews – Meta Header – OK
    JNews – Auto Load Post – FAIL (after error I disabled it again, and Customize Style shows ok)
    JNews – Customize Detail Category – FAIL (after error I disabled it again, and Customize Style shows ok)
    JNews – Extended Category Option – OK
    JNews – Frontend Translation – OK
    JNews – Gallery – OK
    JNews – Like Button – OK
    JNews – Social Login – Ok
    JNews – Speed – OK
    WP Super Cache – OK

    After all, with JNews – Auto Load Post and JNews – Customize Detail Category disabled, I checked again and Customize Style shows ok.

    Rechecked:

    Activated JNews – Auto Load Post and checked again – FAIL, deactivated it
    Activated JNews – Customize Detail Categoryt and checked again – FAIL

    Now all plugins listed above are activated with the exception of JNews – Auto Load Post and JNews – Customize Detail Categoryt.

    Hope that helps (pardom me for yhe massive reply)

    Thanks !

    Fernando (Brazil

    Post count: 6436
    Adek
    November 10, 2017 at 1:54 am #25271

    Hi Fernando,

    No worry and thanks for your detail info.

    1. Please try to increase your WP Memory Limit into 64MB or 128MB (recommended). Please check our documentation about it here http://support.jegtheme.com/documentation/system-status/ then jump into Memory Limit section.

    2. For JNews – Customize Detail Category, you can using JNews – Extended Category Option plugin instead. For the option, you can find on the category editor page.

    Thank you

    Post count: 33
    fsalvares
    November 10, 2017 at 8:44 am #25285

    Got “ERROR: Duplicate reply detected; it looks as though you’ve already said that!” when correcting some mistakes.

    As I don’t know if my reply was efectivelly submited, here it is again. Please pardom my mistakes.

    Hi Adek,

    Followed steps provided in http://support.jegtheme.com/documentation/system-status/ as you suggested (please see bellow).

    wp-config.php

    <?php
    /**
    * The base configuration for WordPress
    . . .
    */

    /* JNews Recommended Settings */
    define(‘WP_MEMORY_LIMIT’, ‘128M’);

    // ** MySQL settings – You can get this info from your web host ** //
    . . .

    Then proceeded testing after plugin activation in the one-by-one fashion:

    JNews – Auto Load Post – FAIL
    JNews – Customize Detail Category – FAIL
    JNews – Extended Category Option – WORKS

    Bellow are the System Status listings, before and after changes above.

    Thanks !

    Fernando (Brazil

    ============================
    System Status BEFORE Changes
    ============================

    ### THEME INFO ###

    Themes name : JNews
    Themes Version : 1.1.0
    Themes License : ?

    ### WordPress Enviroment ###

    Home URL : http://www.olharrefletido.com
    Site URL : http://www.olharrefletido.com
    Login URL : http://www.olharrefletido.com/wp-login.php
    WP Version : 4.8.3
    WP Multisite : –
    WP Debug Mode : Disabled
    PHP Memory Limit : 256 MB
    WP Memory Limit : 40 MB – We recommend setting memory to at least 128MB.
    WP Language : en_US
    WP Upload Directory : ?

    ### Server Enviroment ###

    Server Info : Apache
    PHP Version : 7.0.24
    PHP Post Max Size : 64 MB
    PHP Time Limit : 50000
    PHP Max Input Vars : 5000
    SUHOSIN Installed : –
    WP Remote Get : ?
    PHP Image library installed : ?
    CURL Installed : ?

    ### Active Plugins ###

    Contact Form 7 : by Takayuki Miyoshi – 4.9.1
    JNews – Essential : by Jegtheme – 1.0.0
    JNews – Extended Category Option : by Jegtheme – 1.0.0
    JNews – Frontend Translation : by Jegtheme – 1.0.1
    JNews – Gallery : by Jegtheme – 1.0.0
    JNews – Like : by Jegtheme – 1.0.0
    JNews – Meta Header : by Jegtheme – 1.0.0
    JNews – Social Login : by Jegtheme – 1.0.0
    JNews – Social Share : by Jegtheme – 1.0.0
    JNews – Speed : by Jegtheme – 1.0.0
    JNews – View Counter : by Jegtheme – 1.0.1
    WP Super Cache : by Automattic – 1.5.8

    ### End ###

    ===========================
    System Status AFTER Changes
    ===========================

    Home URL : http://www.olharrefletido.com
    Site URL : http://www.olharrefletido.com
    Login URL : http://www.olharrefletido.com/wp-login.php
    WP Version : 4.8.3
    WP Multisite : –
    WP Debug Mode : Disabled
    PHP Memory Limit : 256 MB
    WP Memory Limit : 128 MB
    WP Language : en_US
    WP Upload Directory : ?

    ### Server Enviroment ###

    Server Info : Apache
    PHP Version : 7.0.24
    PHP Post Max Size : 64 MB
    PHP Time Limit : 50000
    PHP Max Input Vars : 5000
    SUHOSIN Installed : –
    WP Remote Get : ?
    PHP Image library installed : ?
    CURL Installed : ?

    ### Active Plugins ###

    Contact Form 7 : by Takayuki Miyoshi – 4.9.1
    JNews – Essential : by Jegtheme – 1.0.0
    JNews – Extended Category Option : by Jegtheme – 1.0.0
    JNews – Frontend Translation : by Jegtheme – 1.0.1
    JNews – Gallery : by Jegtheme – 1.0.0
    JNews – Like : by Jegtheme – 1.0.0
    JNews – Meta Header : by Jegtheme – 1.0.0
    JNews – Social Login : by Jegtheme – 1.0.0
    JNews – Social Share : by Jegtheme – 1.0.0
    JNews – Speed : by Jegtheme – 1.0.0
    JNews – View Counter : by Jegtheme – 1.0.1
    WP Super Cache : by Automattic – 1.5.8

    ### End ###

    Post count: 6436
    Adek
    November 11, 2017 at 7:41 am #25308

    Hi fsalvares,

    Thanks for you detail info.

    In this case you can use JNews – Extended Category Option to manage override category setting on each category, so it’s mean you don’t need to use JNews – Customize Detail Category plugin in there.

    For JNews – Auto Load Post issue, can you please enable WP DEBUG, so we know what causes this problem. Because i see WP DEBUG still disable based on system status info that you attached to above. If you don’t have any idea how to do that, you can ask your server administrator or if you can’t do it we will happy to help you to setup it.

    Thank you

    Post count: 33
    fsalvares
    November 11, 2017 at 9:51 am #25317

    After correcting errors and re-submiting it, my reply desapeared (?), so here it goes again

    Hi Adek,

    Sorry for not providing you appropriate information.

    Already deleted JNews – Customize Detail Category and left only JNews – Customize Detail Category activated.

    Below is debug information and system status.

    Thanks !

    Fernando (Brazil)

    Debug Information

    define(‘WP_DEBUG’, true );
    define(‘WP_DEBUG_LOG’, true );

    debug.log display

    [11-Nov-2017 09:31:56 UTC] PHP Notice: Undefined variable: item in /homepages/38/d707844760/htdocs/olharrefletido/wp-content/plugins/jnews-like/class.jnews-like.php on line 579

    [11-Nov-2017 09:31:56 UTC] PHP Warning: array_merge(): Argument #1 is not an array in /homepages/38/d707844760/htdocs/olharrefletido/wp-content/plugins/jnews-like/class.jnews-like.php on line 579

    [11-Nov-2017 09:31:56 UTC] PHP Warning: Invalid argument supplied for foreach() in /homepages/38/d707844760/htdocs/olharrefletido/wp-content/themes/jnews/class/Ajax/WebsiteFragment.php on line 114

    ### THEME INFO ###

    Themes name : JNews
    Themes Version : 1.1.0
    Themes License : ?

    ### WordPress Enviroment ###

    Home URL : http://www.olharrefletido.com
    Site URL : http://www.olharrefletido.com
    Login URL : http://www.olharrefletido.com/wp-login.php
    WP Version : 4.8.3
    WP Multisite : –
    WP Debug Mode : Enabled
    PHP Memory Limit : 256 MB
    WP Memory Limit : 128 MB
    WP Language : en_US
    WP Upload Directory : ?

    ### Server Enviroment ###

    Server Info : Apache
    PHP Version : 7.0.24
    PHP Post Max Size : 64 MB
    PHP Time Limit : 50000
    PHP Max Input Vars : 5000
    SUHOSIN Installed : –
    WP Remote Get : ?
    PHP Image library installed : ?
    CURL Installed : ?

    ### Active Plugins ###

    Contact Form 7 : by Takayuki Miyoshi – 4.9.1
    JNews – Essential : by Jegtheme – 1.0.0
    JNews – Extended Category Option : by Jegtheme – 1.0.0
    JNews – Frontend Translation : by Jegtheme – 1.0.1
    JNews – Gallery : by Jegtheme – 1.0.0
    JNews – Like : by Jegtheme – 1.0.0
    JNews – Meta Header : by Jegtheme – 1.0.0
    JNews – Social Login : by Jegtheme – 1.0.0
    JNews – Social Share : by Jegtheme – 1.0.0
    JNews – Speed : by Jegtheme – 1.0.0
    JNews – View Counter : by Jegtheme – 1.0.1
    WP Super Cache : by Automattic – 1.5.8

    ### End ###

    Post count: 6436
    Adek
    November 13, 2017 at 1:44 am #25346

    Hi Fernando,

    Please try to go update this file /wp-content/plugins/jnews-like/class.jnews-like.php then jump into line 579. Replace this code below :

    With this one below :

    Thank you

    Post count: 33
    fsalvares
    November 13, 2017 at 1:25 pm #25392

    Hi Adek,

    Applied patch. Please see http://www.olharrefletido.com/misc/jedtheme-Customize-Style-Options-Loading-Indefinitly-Patch.jpg

    Then activated JNews – Auto Load Post and checked again – FAIL, deactivated it and now it’s working again.

    Sorry.

    Fernando (Brazil)

    Post count: 6436
    Adek
    November 14, 2017 at 12:52 am #25404

    Hi Fernando,

    May i know, is there any error message occurs on customizer panel after this update? Also, we just release new version of JNews a few days ago. Please try to update your theme version into v1.1.1. If you still getting an error in there, we might need to check directly on your site what actually happens in there.

    Thank you

    Post count: 33
    fsalvares
    November 14, 2017 at 9:20 am #25428

    Hi Adek,

    I already instaled version into v1.1.1.

    I can create an admin account for you to check directly on my site, no problem with that. Just tell me how can I privately send you that username and password.

    Thanks !

    Fernando (Brazil)

    Post count: 6436
    Adek
    November 15, 2017 at 1:57 am #25445

    Hi Fernando,

    You can send it here and don’t forget to check Set as private reply option below when replying this message.

    Thank you

    Post count: 33
    fsalvares
    November 15, 2017 at 9:41 am #25463
    This reply has been marked as private.
    Post count: 6436
    Adek
    November 16, 2017 at 3:12 am #25483

    Hi Fernando,

    I’ve been checking your site previously and it just working fine on my side with Auto Load Post plugin. Anyway, can you try to guide me, how i can replicate your issue on my side? Kindly you can check it out.

    Thank you

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