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  • Post count: 11
    poulperouge
    July 6, 2014 at 8:03 pm #1200

    dear support team, on the contact with map, inside the “location” accordion, there is a button named “get direction”. whenever we click on it there is always an error telling “Unable to get direction 1”

    what is this for?

    regards

    Post count: 2684
    Rai
    July 7, 2014 at 3:14 am #1208

    Hi,

    It seems that you setup Map Location incorrectly.
    Have you set the X Coordinate & Y Coordinate of location that you want?

    Thank you

    Post count: 11
    poulperouge
    July 7, 2014 at 5:52 am #1209

    Hello Rai,
    Yes I did setup the coordinates and on the map the address is well located.
    I notice that the same issue occur on your demo page : http://jkreativ.jegtheme.com/interior/contact/

    regards

    Post count: 2751
    Jegbagus
    July 7, 2014 at 12:58 pm #1220

    hi poulperouge, “Unable to get direction 1” is because your browser may not giving your position.
    for more detail take a look right here : https://developer.mozilla.org/en-US/docs/Web/API/PositionError
    this problem is mainly because of browser. can you try to switch your browser to another browser?

    Thank you

    Post count: 11
    poulperouge
    July 7, 2014 at 4:18 pm #1240

    Hi
    yes I was thinking of something like that. I switched to a mobile device with location services activated and that is working fine.

    thanks a lot I will try to reengineer the code to avoid the error in case of a laptop device.

    regards

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