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Contact page freezes after reload

  • Post count: 17
    jetiz
    July 5, 2016 at 5:50 pm #21062

    Hi,

    My contact page freezes after reloading it once on google chrome. Could you please check and provide solution?
    URL: http://scienceutsav.com/contact/

    For mobile website, I would like to remove a few items from the homepage (counter, etc) Is there any solution?

    Also, the form on this page is not opening properly. Could you please suggest a solution?

    Enhanced Learning

    Thanks for your help.

    Post count: 5850
    Adek
    July 7, 2016 at 4:16 am #21079

    Hi jetiz,

    I’ve been check your site previously. Please try to disable all of plugins except required plugin that come with our theme.

    Let us know if the problem still persist.

    Thank you

    Post count: 17
    jetiz
    July 15, 2016 at 8:59 am #21259

    Hi thanks for your continued support for our website and help.
    I tried disabling a few plugins but the issues are still there.

    Also request you to please answer to my other queries which are a bit urgent.


    For mobile website, I would like to remove a few items from the homepage (counter, etc) Is there any solution?

    Also, the form on this page is not opening properly. Could you please suggest a solution?
    URL: http://scienceutsav.com/enhanced-learning/

    Post count: 5850
    Adek
    July 16, 2016 at 3:44 am #21275

    Hi jetiz,

    I’ve try to check your contact page but i think it’s just works fine on my side. You can take a look on the attached image url below :

    https://www.dropbox.com/s/snwe84e6v2m78jh/Screenshot%202016-07-16%2011.38.39.png?dl=0

    Actually i’m not sure with your problem on this thing, if you can tell me more detail about that i think it would be better.

    If you want to remove several item on the homepage, you just need to go edit your homepage and remove certain item that you want.

    Thank you

    Post count: 17
    jetiz
    July 20, 2016 at 5:49 am #21332

    Thanks for your quick reply Adek.

    I think I was not very clear in my previous message.
    Let me try again.

    When we open contact page for the first time it opens properly (as shared by you) but when the same page gets reloaded, it freezes on the logo.
    Please check: http://imgur.com/a/ZLxsm

    Could you please help with this issue?

    Thanks

    Post count: 5850
    Adek
    July 21, 2016 at 6:04 am #21348

    Hi jetiz,

    Please try to update your theme into latest version v2.3.8

    Let me know if the problem still occurs, we will check it out further.

    Thank you

    Post count: 17
    jetiz
    July 22, 2016 at 12:09 pm #21370

    Hi,

    I tried updating the theme but the problem is still there. Please help.
    Thanks
    Jetiz

    Post count: 5850
    Adek
    July 23, 2016 at 7:39 am #21378

    Hi jetiz,

    I’ve been check your contact page again. But i get something weird in there. You can take a look on the attached image url below :

    First load : https://www.dropbox.com/s/v0pc0vb9dz95op7/Screenshot%202016-07-23%2015.26.28.png?dl=0

    Second load : https://www.dropbox.com/s/rs06dlr5iwn2thy/Screenshot%202016-07-23%2015.28.09.png?dl=0

    Actually i’m not quite sure on this thing, but i also install Jkreativ theme on my local server then duplicate your setup in there and it’s just works fine.

    Thank you

    Post count: 17
    jetiz
    July 26, 2016 at 5:04 pm #21404

    Hi What do you recommend i should do to solve this?

    Post count: 5850
    Adek
    July 28, 2016 at 3:31 am #21430

    Hi jetiz,

    Actually i’m not quite sure on this thing. In this case i will suggest you to reinstall our theme and required plugin as well. Because it seems there are something problem occurs when you’re using additional plugin. After that please don’t activate additional plugin for a while.

    Thank you

    Post count: 17
    jetiz
    July 28, 2016 at 4:25 am #21435

    Thanks a lot for your repeated support.
    I had one more query, on some of the pages, I dont see visual composer as asked earlier.
    Did i do anything wrong?

    Ref: http://scienceutsav.com/kids-programme/

    Thanks

    Post count: 5850
    Adek
    July 30, 2016 at 2:07 am #21449

    Hi jetiz,

    You’re welcome.

    May i know what you mean with you can’t see Visual Composer plugin? I just want to make sure on this thing.

    Thank you

    Post count: 17
    jetiz
    July 30, 2016 at 12:28 pm #21461

    Refer to this page

    Know more about Kids Programme

    In the page edit section, I dont see Visual Composer. Please help man.
    There are a lot of issues happening man and I am not very happy.

    Thanks
    Jay

    Post count: 5850
    Adek
    August 3, 2016 at 2:34 am #21498

    Hi Jay,

    Sorry for late reply your question.

    I’ve been check your site and now it’s works fine. You will need to choose Landing Page Builder – Visual Composer on Template option.

    https://www.dropbox.com/s/mob1kwo9eve2x6w/Screenshot%202016-08-03%2010.33.50.png?dl=0

    Thank you

    Post count: 17
    jetiz
    August 5, 2016 at 5:22 pm #21525
    This reply has been marked as private.

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